open code

[Anonymous]

Hi all
So got a new xperia z1 compact. Fantastic. Was told I could have the open discount as I am nhs staff. Did not see it applied to bill. Went to ormskirk O2 store. Helpful lady acquired code on my phone, but then seemed to apply the code on her phone. Is this normal? I have had no message back since regarding the discount.

[Anonymous]

Thanks, we will check the details to confirm eligibility and process your request within 48 hours.

Exact wording of text.