on 22-07-2020 17:08
Ive called all the posisble customer service numbers, its currently 5pm where im at and they give me the option to pay my bill but I WANT TO SPEAK TO SOMEONE TO DISCUSS MY DAMN CONTRACT
They just hang up
theres NO live chat, NO EMAIL no phone??? HOW am i supposed to get into contact with my phone provider?!?!?!?
on 22-07-2020 17:33
Because you're not buying anything, O2 doesn't consider your call important, so use the Lost/Stolen or Fraud option if you have to, to get through. Otherwise you'll just be disconnected.
An alternative to that is the advice below from an O2 Guru on how to get through.
You need to call 202 from your mobile:
If you call 202, when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
on 28-07-2020 12:29
Did you manage to get trough to customer services @Lorena_1 and if so did they get your issue sorted?
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