Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

My phone camera (XR) isn’t working since March

Hi there,My phone camera started working weirdly since December. I went to an O2 store who advised to reset it so I did but it hasn’t resolved the problem, then lockdown arrived and I’ve been without the phone camera since March which is quite terrib...

Resolved! SanDisk Ultra 128 GB Micro SDHC Card and Sony Xperia 1II

Anybody else having a problem with this? The phone doesn't seem to like the card. It says that it is an unsupported SD card, and then gives an option to format it. Choosing that option, it goes to 20% completed, then you get the message "Your card is...

Disney + Activation

I recently upgraded my contract and selected the free six months of Disney +. How do I activate this?

No data

I paid my bill yesterday and my data still hasn’t returned and it has been over 24 hours since paying ?

Cancellation notice

I lost my online chat and I have my notice of leaving I would like confirmation that it has been done

Early termination fee

Getting charged a fortune when it was never disclosed when upgrading

Direct Debit not taken??!

So i received notification today that my my bill was "over due" even though i have a direct debit set up with O2, They were due to take the money as of Wednesday the 1st of July, but didnt and are now saying i will be charged £3.50 for everyday its n...

Facebook text charges ?

Hi, hoping for a bit of advice please;I have a pay monthly O2 contract with unlimited minutes and texts. I have just turned on my Facebook SMS notifications fo Marketplace and it informs me that although Facebook does not charge for this service my n...

Visual Voicemail iPhone ESIM

Hi - can anyone confirm if it is possible to have visual voicemail only on the ESIM line of an iPhone XR, with the physical SIM line provided by another carrier (Vodafone in this case) which does not support VV? Not working for me, and O2 tell me the...

Resolved! Contact number to cancel a SIM order?

I ordered a Pay Monthly SIM, which arrived today. Unfortunately, I discovered today that the tablet the SIM was intended for has intermittend faults. Therefore the SIM is not needed and I want to cancel it. I believe I have 14 days or something like ...

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