on 23-04-2019 09:21
so why did i get told yesterday that they can?? and she had done it for me and i was to wait up to 24 hours!
23-04-2019 09:27 - edited 23-04-2019 09:30
Live chat aren't the most reliable with account related issues ...and if you add in the Easter holiday factor you probably have your answer.
Have you now spoken to someone in customer services? All numbers in this link
You can call them on this number using any phone 0800 032 1402
Best of luck and welcome to the forum
on 23-04-2019 09:48
Hi @K8ie1892 I completely sympathise with your frustration here.
I hate to be told something is done and it is not ~ which has definitely happened to me.
I hope you can get this sorted out very soon with Customer Services who are definitely better than Chat (unfortunately).
Best of luck & Best wishes TallTrees
on 24-04-2019 09:27