o2 are a waste of time!

[K8ie1892]

i spoke to someone at o2 yesterday they said they would reconnect my services, well it’s been 16 hours and still nothing so i contacted them again this morning, apparently the guy i spoke to said they can’t do reconnections from the chat!

so why did i get told yesterday that they can?? and she had done it for me and i was to wait up to 24 hours!

[Cleoriff]

@K8ie1892 

Live chat aren't the most reliable with account related issues ...and if you add in the Easter holiday factor you probably have your answer.

Have you now spoken to someone in customer services? All numbers in this link

https://www.o2.co.uk/contactus  

You can call them on this number using any phone 0800 032 1402

Best of luck and welcome to the forum

[TallTrees]

Hi @K8ie1892 I completely sympathise with your frustration here.

I hate to be told something is done and it is not ~ which has definitely happened to me.

I hope you can get this sorted out very soon with Customer Services who are definitely better than Chat (unfortunately).

Best of luck & Best wishes TallTrees

[K8ie1892]

thank you guys, i will give them a call now and hope to get it sorted!

will update when i know more!

[Poulter1]

I sympathise, I have had a nightmare with O2 since I put in for an upgrade and recycle. I have been with them for 7 years and I am literally so disappointed. Their staff are useless.

[K8ie1892]

@Poulter1 yup totally agree with you there there staff are useless!

but on a good note they got my services reconnected 😁 thank you all.

[Cleoriff]

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@K8ie1892 wrote:
@Poulter1yup totally agree with you there there staff are useless!

but on a good note they got my services reconnected 😁 thank you all.

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Please to hear it @K8ie1892