Hello everyone, I have searched and searched through the FAQs and can't seem to find a decent answer.
I am an o2 Refresh customer, I was about a year into an o2 contract (been with them for at least ten years as payg and then onto contract) and my phone was knackered so I used o2 refresh in August 2014 to get a new phone early. Unfortunately not knowing much about phones I picked the most awful piece of rubbish ever - a Sony Xperia E1 - and hated it even more than my previous BlackBerry (and thats saying something!). Laggy and slow and stuck all the time and I wish the people working in the o2 shop had told me what a mistake I was making... anyhow!
Being only a few months into it but desperately needing a phone that actually works when I need it to I decide to look at my options... Since September I actually started working in a phone shop and I can get a really good staff deal (much much much better than o2's terrible deals) so what I've just done is paid off my device plan and "upgraded" to the cheapest 30 day simplicity tariff.
So am I right in thinking that at the end of this 30 days I can cancel with o2 and go over to my rival network? Should I request a PAC code from o2 BEFORE the 30 days is up or AFTER?
Don't get me wrong I've never had any problems with o2 and think they're a great network, but you can't blame me for wanting to take advantage of a staff deal! And I really REALLY need a phone that doesn't take fifteen minutes to respond! Thanks for any help!
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I'm at my upgrade time with my Business contract (taken as an individual) but will the Refresh system apply to me or is it only for normal consumer contracts as I wouldn't mind upgrading at a year or so in as I hate walking around with a dated handset for 6 months to a year at the end of my 2 year contract.
I don't want to go into buying a SIM free phone and getting a SIM contract and I want to keep my 2 year contract phone but with the option of switching earlier. If I don't get it on my Business contract, I might cancel and switch to a consumer deal.
As @MI5 said...not available for business but this is info re O2 lease products
You can't get O2 Refresh for business but our O2 Lease product has been designed specifically with business customers in mind. To discuss any other business products call 0800 028 0202 or visit O2 Lease for more information.
*The Game Is On*
I had spoken to a member of staff in an O2 store a while back and they had pretty much told me that Refresh was available to business customers but I wasn't 100% confident that was correct as I couldn't see any mention of it on the business part of O2's website.
It is a bit offputting as I wanted the option. I'm really not sure whether to ditch O2, just get it anyway with a decent enough phone or to switch to a consumer phone.
I was planning an iPhone 6 or iPhone 6 Plus.
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