Solved: o2 4G setup wizard not working?

Anonymous · ‎17-04-2015

I've recently changed my tariff over to a 4G based one, my new SIM card arrived yesterday and its all activated and working in my iphone 5. However the o2 setup wizard appears to keep crashing preventing me from ensuring that I have 4G setup on my phone

Is there anyway to check it manually?

MI5 · ‎17-04-2015

No need for the wizard at all.
Just put your 4g account sim in the phone, turn on 4G in network settings and away you go

However, if you only have an iPhone 5, O2's 4g won't work as it's on a frequency not supported by that phone 😞

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎17-04-2015

No need for the wizard at all.
Just put your 4g account sim in the phone, turn on 4G in network settings and away you go

However, if you only have an iPhone 5, O2's 4g won't work as it's on a frequency not supported by that phone 😞

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎17-04-2015

ahhh, I see, so no 4G for me regardless, not a worry, it was more about getting more data really than anything so don't really need the 4G

Thanks for the help!

jonsie · ‎17-04-2015

If it does become an issue for you 4G is supported on your phone but you would need to change provider.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎17-04-2015

Yeah, you'll still get the extra data to use on 3g, so no worries there.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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