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Level 1: Joiner
Posts: 4
Registered: ‎28-11-2019
Accepted Solution

number not ported over

I was told that my number would be ported over to my o2 phone by 6pm today but this has not happened.

 

Cant get through on 202 and live chat is busy.

 

Does this now mean it wont happen until at least monday?

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Posts: 98,972
Topics: 546
Solutions: 12,479
Registered: ‎04-04-2012

Re: number not ported over

@Peterb 

It could be anytime uptp 10.00pm.

Keep rebooting your phone to see if it helps

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 6,629
Registered: ‎23-07-2014

Re: number not ported over

Hi @Peterb ,  how are you getting on since you last posted? Did you get your number ported over ok in the end? Let us know if you need any additional help.

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Level 1: Joiner
Posts: 1
Registered: ‎16-04-2020

Re: number not ported over

Im having the same issue activated my new sim with temporary number on tuesday and it said within 24hours and nothing has happened it is now Thursday. Cant get through to o2 so am paying for two phone providers, what do I do?
Highlighted
Posts: 98,972
Topics: 546
Solutions: 12,479
Registered: ‎04-04-2012

Re: number not ported over

Keep trying to call.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)