not getting emails on new SIM

Anonymous · ‎14-09-2015

Hi, I have just upgraded to a new SIM only deal (unlimited calls and texts, 2mg data) and have not been able to get any emails on my iphone under the 3G network. Message says "you're not subscribed to a mobile data service"

can you let me know why this is happening and what I need to do to rectify it?

mbm

MI5 · ‎14-09-2015

Text the word "active" to 2020. Save the settings that get sent back and reboot the phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎14-09-2015

You can also check your settings here. It will be the APN that's wrong.

http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Servi...

http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/54...

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎14-09-2015

frustratingly message says I need to contact customer services! why is it never easy?????

MI5 · ‎14-09-2015

It may be because your core tariff is wrong.
If your apn says "idata.o2.co.uk" change it to "mobile.o2.co.uk" and vice versa.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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