Phone Mast Problem Again

[Anonymous]

I have no signal and have not had one since 10.30am this morning, I have looked at status and the problem is that O2 is working on a phone mast, the problem is this is a fairly regular thing with the phone mast either being worked on, a problem with it.

The question is......Is O2 going to reimburse customers for the downtime?

[MI5 · Accepted solution]

You can ask for a goodwill gesture when service is restored but it's not compulsory that any network has to compensate its customers for downtime, I'm afraid.

[Anonymous]

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@Anonymous wrote:

I have no signal and have not had one since 10.30am this morning, I have looked at status and the problem is that O2 is working on a phone mast, the problem is this is a fairly regular thing with the phone mast either being worked on, a problem with it.

The question is......Is O2 going to reimburse customers for the downtime?

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No is the answer if it's only been down since this morning & that they are already working on it