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Level 1: Joiner
Posts: 2
Registered: ‎02-10-2018
Accepted Solution

my phone was stolen

Hi There, 

 

I have had my phone stolen from me yesterday and lost everything. I have had my mother call from England as I am in Brussels currently. my mum told me that you have cancelled my sim and a new one will be sent to me with my same number. They need me to call to verify this and I am trying to but I can't get ahold of anyone can someone help me please its urgent 

Posts: 10,294
Topics: 83
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Solutions: 123
Registered: ‎22-08-2016

Re: my phone was stolen

[ Edited ]

Hi @Natashah

 

This is not Customer Services you are speaking to but a community forum made up of customers like yourself.

 

Please follow the instructions in the following link:

https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

 

Good luck and welcome to the forum.

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

Level 63: Greatness Assured
Posts: 12,419
Registered: ‎31-03-2010

Re: my phone was stolen

@Natashah You can call customer service for free using Skype over WiFi, or borrow someone's phone on +44 800 032 1402 which is the code you will need to call from Brussels. You should also report the phone stolen to the local police.

I DO NOT WORK FOR O2

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Community Manager
Posts: 5,666
Registered: ‎23-07-2014

Re: my phone was stolen

Hi @Natashah, sorry to hear about your phone. Smiley Sad Please do let us know how you're getting on with this.

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