my phone was stolen

[Natashah]

Hi There, 

I have had my phone stolen from me yesterday and lost everything. I have had my mother call from England as I am in Brussels currently. my mum told me that you have cancelled my sim and a new one will be sent to me with my same number. They need me to call to verify this and I am trying to but I can't get ahold of anyone can someone help me please its urgent 

[Glory1 · Accepted solution]

Hi @Natashah

This is not Customer Services you are speaking to but a community forum made up of customers like yourself.

Please follow the instructions in the following link:

https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

Good luck and welcome to the forum.

[Bambino]

@Natashah You can call customer service for free using Skype over WiFi, or borrow someone's phone on +44 800 032 1402 which is the code you will need to call from Brussels. You should also report the phone stolen to the local police.

[Marjo]

Hi @Natashah, sorry to hear about your phone. 😞 Please do let us know how you're getting on with this.