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Unlocking iPhone Without Working o2 SIM
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on 01-10-2018 21:04
Last Friday I ported my number from O2 to Voxi when my contract ended which went through very quickly. I then realised my iPhone 6s was locked to O2 so went into the MyO2 app and requested it be unlocked. Most of the features from the app have been removed so I can’t request the change again.
It’s been more than 72 hours and my phone is still locked. My number is no longer linked to O2, can it still be unlocked? I’m not actually able to receive any texts as I don’t have a spare phone so I’m hoping O2 email me rather than text me.
Solved! Go to Solution.

Re: Unlocking iPhone Without Working o2 SIM
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on 01-10-2018 21:11
@JamesScott I will tag our community admin @Marjo @EmilieT to see if they can help but O2 will not email you likely

Re: Unlocking iPhone Without Working o2 SIM
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on 01-10-2018 21:11
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Unlocking iPhone Without Working o2 SIM
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on 01-10-2018 21:32
Re: Unlocking iPhone Without Working o2 SIM
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on 01-10-2018 21:33
One of them will contact you tomorrow.
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Unlocking iPhone Without Working o2 SIM
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on 03-10-2018 09:26
Any luck with your unlock yet @JamesScott? If you're still waiting and you've done all the required process (non-O2 SIM in the phone, connect to wi-fi, login with your Apple ID) but it hasn't worked, we can check on our end for you what the delay might be.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?
Re: Unlocking iPhone Without Working o2 SIM
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on 03-10-2018 12:14
Key takeaway from this is that you don’t need a working o2 sim or phone number in order to unlock an iPhone.
Re: Unlocking iPhone Without Working o2 SIM
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on 03-10-2018 12:18
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Unlocking iPhone Without Working o2 SIM
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on 03-10-2018 12:59
Perfect! Glad to hear it's sorted for you @JamesScott and thanks a lot for coming back to give us an update.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?