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Level 1: Joiner
Posts: 3
Registered: ‎23-09-2016
Accepted Solution

Unlocking iPhone Without Working o2 SIM

Hi all,

Last Friday I ported my number from O2 to Voxi when my contract ended which went through very quickly. I then realised my iPhone 6s was locked to O2 so went into the MyO2 app and requested it be unlocked. Most of the features from the app have been removed so I can’t request the change again.

It’s been more than 72 hours and my phone is still locked. My number is no longer linked to O2, can it still be unlocked? I’m not actually able to receive any texts as I don’t have a spare phone so I’m hoping O2 email me rather than text me.
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Anonymous
Posts: 0

Re: Unlocking iPhone Without Working o2 SIM

@JamesScott I will tag our community admin @Marjo @EmilieT to see if they can help but O2 will not email you likely 

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Posts: 100,555
Topics: 546
Solutions: 12,784
Registered: ‎04-04-2012

Re: Unlocking iPhone Without Working o2 SIM

Check the help here https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1... but I'll also tag our community team to help as there have been some issues lately @Marjo @EmilieT @Martin-O2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 3
Registered: ‎23-09-2016

Re: Unlocking iPhone Without Working o2 SIM

Thanks for that, I read it about 10 times before posting and have done everything it said. Still no luck! 🙁
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Posts: 100,555
Topics: 546
Solutions: 12,784
Registered: ‎04-04-2012

Re: Unlocking iPhone Without Working o2 SIM

As you've already submitted the request, our community team may be able to escalate it for you.
One of them will contact you tomorrow.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 6,832
Registered: ‎23-07-2014

Re: Unlocking iPhone Without Working o2 SIM

Any luck with your unlock yet @JamesScott? If you're still waiting and you've done all the required process (non-O2 SIM in the phone, connect to wi-fi, login with your Apple ID) but it hasn't worked, we can check on our end for you what the delay might be.

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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Level 1: Joiner
Posts: 3
Registered: ‎23-09-2016

Re: Unlocking iPhone Without Working o2 SIM

Just tried it and it’s worked, thanks so much everyone. Back in the 21st Century!

Key takeaway from this is that you don’t need a working o2 sim or phone number in order to unlock an iPhone.
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Posts: 100,555
Topics: 546
Solutions: 12,784
Registered: ‎04-04-2012

Re: Unlocking iPhone Without Working o2 SIM

Not needed for any phone to unlock provided it has been used recently on the O2 network.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 6,832
Registered: ‎23-07-2014

Re: Unlocking iPhone Without Working o2 SIM

Perfect! Glad to hear it's sorted for you @JamesScott and thanks a lot for coming back to give us an update. Smiley Happy

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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