Direct Debit wasn't taken.

[galpat]

My Direct Debit wasn't taken for 2 months (January and February) but was in March.  How do I get thru to a human being to find out what to do about this?  I keep getting presented with QR codes and I don't understand them and my phone doesn't seem to recognize them.  Are there any human beings you can talk to at O2?

[Bambino · Accepted solution]

@galpat All ways to reach O2 are here: How to find help & contact O2: A Guide - O2 Community

[pgn]

While you wait for O2 to help, using @Bambino's post above, @galpat, have you checked in your MyO2 (app or web version) as you can check and change Direct Debit details there also

The 2 links just below, if you pick one and stick with it, will get you through to a UK-based support resource - do give that a go and be persistent. Good luck!

[jonsie]

Did you not get a text such as this one that I normally receive?