my bill

[Kirsty07]

Good afternoon,

I recently requested for my bill date to be changed and no payments have been taken for the past two months, yesterday I recieved a text stating I now owe £76 I attempted again to set up a direct debit with you for it to start today and still nothing has gone out, please help me I just want to set up my monthly payments again 

[Bambino]

@Kirsty07 

This is not O2. This is a customer community.

You need to speak to the Payment Management Team on 0800 902 0217

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

How can I pay my bill? (o2.co.uk)

[Enlli]

We can't help in this Customer to Customer Community.

Payment Management are who you need

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

[Kirsty07]

ok thankyou