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Anonymous
Not applicable

l have been in to my local shop now about five times to make complaint about being charged for 2 numbers that I  don't have the only number I have is (REMOVED) and have had this for 25 years  

All i get is yes this is wrong from a member of your staff !

THEY THEN SEND EMAIL TO CUSTOMER SERVICE AND TELL ME THEY WILL GET BACK TO ME THIS HAS NOW BEEN GOING ON 3 MONTHS !! with no reply's 

You are eligibly taking payment from my bank account /if someone would care to contact me and refund the stolen money I will have no need to contact my solicitor and go legal as this is a joke !

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Enlli
Level 66: Unequalled
  • 7008 Posts
  • 51 Topics
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Registered:

Sorry, this is a community of customers and we have no access to accounts, nor is there anyone here from O2 to contact you

Sad to say you will have to persist with O2

You can get in touch with Payment Management team on 0800 902 0217 

 

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Cleoriff
Level 94: Supreme
  • 123977 Posts
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Registered:

@Anonymous 

You need to contact O2 by calling  or using social media

All details in this guide Guide: How to find help & contact O2 

Veritas Numquam Perit

Girl in a jacket
Message 3 of 4
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madasaf1sh
Level 77: Grand Master
  • 10453 Posts
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  • 3067 Solutions
Registered:

@Anonymous 

 

No one will contact you from this CUSTOMER TO CUSTOMER community. 

 

You need to contact customer services on 0344 809 0202 and speak to them as it sounds like you have been a victim of fraud, so you also need to contact Action Fraud https://actionfraud.police.uk

 

Also may be worth contacting your bank to let them know your personal data has been compromised, and change all your passwords. 

 

Phishing, Smishing & Scams. Latest info & advice. 

- Xperia 1V - o2 and Spusu
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