lost promo data

[Anonymous]

I upgraded to the Iphone 8 plus on Friday in an o2 store on to a 10gb tarrif and there was a promotional 10gb which I got as an exisiting customer. I have ported a number across which went thought today and I have lost the promotional 10gb even though its showing on my bolt ons. I rang customer service and they advised they can't do anyhting and to go to the store.

[jonsie]

What makes you think you've lost it if it's still showing?

[Anonymous]

Its only showing as 10gb of data and up till number change today was showing 20gb

[jonsie · Accepted solution]

Ah ok I see. I would have thought it was down to customer service to rectify the problem. A store can't make changes to the account and would likely refer you back to customer service. Give them another call and speak to someone different and don't be fobbed off. 

[Anonymous]

All sorted this morning after spealing to live chat yesterday.

[jonsie]

Good news indeed 😀

[Marjo]

Welcome to our forum @Anonymous, awesome to hear you got the issue sorted in the end!

Let us know how you like your new phone when you've had a chance to try it out?