lost 02 sim don't know ssn need to keep number help

[Anonymous]

Hi I have lost my O2 payg sim when I rang customer services they said they can't send me a replacement sim without the sim serial number, I do not have this due to me losing my sim I really need the number because I have had it for years & friends family , sons school, doctors etc have it. Could anybody please advise me on how to get the number back thank you.

[Anonymous]

You can call up and ask to speak to Pay And Go and ask if there are any additional security questions you can answer?

That is strange.

[Anonymous]

02 customer services said that because i hadn't topped up they can only do it with ssn now i am at a loss as what to do i dont think i will be using 02 ever again

[Anonymous]

So is the number on Pay As You Go or on a Pay Monthly sim card?

Sorry - I've confused myself here.

[Anonymous]

np its pay as you go

[Anonymous]

Okay - I don't work in Pay As You Go but as far as I am aware, the asking for the SSN was more for Pay Monthly departments to verify Pay As You Go accounts.

In your MYO2, at the left hand side it says 'My Orders' - this might have the details but it is unlikely.

Have you tried calling Pay As You Go Customer Services?

Also - what kind of phone did you have? It's a long shot but some might retain that info.

[Anonymous]

hi there is nothing in my orders i have a blackberry torch there is an ssn on there starting 8941100653773 but i do not know if this from the original t mobile sim which i brought tthe phone on contract or it is from the payg 02 sim thanks

[Anonymous]

sorry its 894411006537730****

[Anonymous]

That is O2

Have you given them that over the phone?

[Anonymous]

GREAT!!!!!!! going to do it know thanks your a star

[Anonymous]

No Problem - let us know if it works!