locking your phone

[Daniel]

I bought an iphone 6s plus and paid £600 over 2 years I now am changing to sky, check this out 2GB unlimited calls and text £6 pm if a sky customer.

Now O2 are locking the phone I paid £600 for I OWN THE PHONE what right do they have to lock it.

DO NOT BUY A PHONE FROM O2.

I have been out a phone for 3 days and still locked out BEWARE BEWARE BEWARE.

[Cleoriff]

Hi @Daniel

What do you mean O2 have locked your phone. Have you paid your bills etc?

If all ok then have you tried this unlocking guide?

https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

[MI5]

There are a few people having problems with unlocking at the moment.
O2 deny any problems but I’m not convinced!

[EmilieT]

Hi @Daniel, I'm sorry to hear you've not been able to use your phone for a few days now  Did you get a chance to look at the suggestions above? Could you let us know a bit more about what's happening please?

[Daniel]

Hello Yes I ended my contract and paid off the phone it has cost me £600 over 2yrs.

I then went to Sky and got a sim only deal, when I put the sim in it said not supported I gave Sky my pac code and it all set up but now O2 will not unlock the phone, I requested the unlock on the 13th Aug and it is still locked and I am unable to use it I have contacted O2 several times and they just fob me off with excuses.

I have opened a conplaint with resolver and just waiting to see if they will unlock it I am absolutly disgusted with them Regards Daniel.

[MI5]

@EmilieT will help you.

[EmilieT]

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@MI5 wrote:
@EmilieT will help you.

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Thanks @MI5 for the mention  

@Daniel I've sent you a Private Message to get some more details, so we can try to get this sorted for you. Once you've replied, I'll get someone to look into this!

[MI5]

@EmilieT, when do you start on the phones
Are O2 actively investigating the problem with unlocking or are they just leaving it for us to tag you into every thread?