Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Highlighted
Anonymous
Posts: 0
Accepted Solution

locking my phone

is there any way i can temporarilly lock my daughters account online as punishment for bad behavior

Highlighted
Anonymous
Posts: 0

Re: locking my phone

[ Edited ]
Hi

No not for contract

Payg can be restricted by not topping it up.

You could remove her SIM card / phone from her possession or if you still want to be able to contact her as a parent then replace her contract sim with a Payg one.

Which phone are you using as some can have restrictions applied via their settings.
Highlighted
Posts: 108,601
Topics: 561
Solutions: 14,391
Registered: ‎04-04-2012

Re: locking my phone

Put a pin lock on it that only you know.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Anonymous
Posts: 0

Re: locking my phone

Just to clarify a few things.

What phone is being used ?

Contract or Payg ?

Is your daughter an adult ?

I assume you pay the bill.
Highlighted
Posts: 81,223
Topics: 576
Solutions: 3,926
Registered: ‎04-01-2009

Re: locking my phone

You could ring customer service and tell them you have left the phone somewhere and ask them to place a temporary bar on it until you retrieve the phone. It's important to tell them to bar the sim and not the phone. Or just take the sim card out.

Highlighted
Anonymous
Posts: 0

Re: locking my phone

Depending on the phone you can:

Put a lock on the sim card in the settings on the phone

Put a lock on the screen of the phone. Both of these options mean you would have to enter a pin number of your choice. Many phones no longer limit this to 4 digits either.

Take the sim out

Take the phone away

All o2 to temporary bar outgoing calls n texts (excessive and wouldn't recommend frequently).

Don't top up

Highlighted
Anonymous
Posts: 0

Re: locking my phone

If this was me I'd go with first trying the discussion route with your daughter ,and have a dumb down phone with a Payg sim to replace what's being used now ,so you can still contact her which is key.
Highlighted
Anonymous
Posts: 0

Re: locking my phone

thanks its an iphone 5s and yes i pay the bill shes 11 years old

Highlighted
Anonymous
Posts: 0

Re: locking my phone

[ Edited ]
No worries.

Look here for certain parental restrictions https://support.apple.com/kb/ht4213

A very lucky 11yr old to have a £500+ handset and Contract in her possession.
Highlighted
Posts: 108,601
Topics: 561
Solutions: 14,391
Registered: ‎04-04-2012

Re: locking my phone

PIN lock would do it from prevention of use point of view but you'd still be able to call her if needed.
PS My daughter is 12 so you have my empathy Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)