is this fair?

[Anonymous]

I already have a contract with o2 which i pay every month. I applied for a contract as an additional line and went through the process online. I then recieved a confirmation email along with 3 'legal document emails'

One was the credit agreement showing my name and address and the amount of credit issued to me as well as the product. I also recieve an order collection number. The next day i go to track my order but the order had disappeared from my account. I phone them to be told it had been declined due to credit check but i obviously passed the credit check because i recieved my credit agreement? why is it right they do this?

[jonsie]

This doesn't make sense. If they sent you the credit agreement then you passed the credit check initially so I would be asking O2 why.

[MI5 · Accepted solution]

All you can do is question it with CS http://www.o2.co.uk/contactus

[Anonymous]

thank you

i did phone them again to be told again it was declined and it was probably just a generic email but what compant sends out generic credit agreements if they had not been accepted? It had all my details on?

[MI5]

I'd make a complaint if it was me http://www.o2.co.uk/how-to-complain

[jonsie]

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@MI5 wrote:
I'd make a complaint if it was me http://www.o2.co.uk/how-to-complain

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Yes me too. You don't send out a credit agreement and then do a credit check.

[MI5]

For sure....

[Anonymous]

thanks everyone

ive just sent them an email to complain. Should send them the credit agreement they emailed to me?

[jonsie]

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@Anonymous wrote:

thanks everyone

ive just sent them an email to complain. Should send them the credit agreement they emailed to me?

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Yes send it to them certainly. You need answers...

[MI5]

I would send as much as you can to back up your complaint.