on 03-03-2020 14:42
Last year i requeste dmy phone be unloced and as far as i was concerned it was. Today i finished moving my number to VOXI after being an O2 custoemr for many years. I put my VOXI sim in and apparantly my phone isnt unlocked after all and gives me a restricted error message.
Ive tried using the manual unlock request form but it just errors as i am no longer seen as a customer. Ive also been sat in the Live chat que for about 2 hours....
Anyone got any ideas as i need this number for work?
Cheers
Solved! Go to Solution.
on 04-03-2020 16:18
on 04-03-2020 16:18
on 04-03-2020 16:40
on 04-03-2020 16:40
on 04-03-2020 16:41
on 04-03-2020 16:41
I have PM'd you back @Martin-O2.
on 04-03-2020 17:16
on 04-03-2020 17:16
on 04-03-2020 18:00
on 04-03-2020 18:00
I've replied now @N4pth4.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
on 05-03-2020 10:38
on 05-03-2020 10:38
I can confim the phone as been unlatched thsi morning!
Thank you all for yout time ans help
on 05-03-2020 10:50
on 05-03-2020 10:50
on 05-03-2020 11:44
on 05-03-2020 11:44
on 05-03-2020 12:47
on 05-03-2020 12:47
on 05-03-2020 14:02
on 05-03-2020 14:02
Great news @N4pth4 ! Thanks for letting us know.
@jonsie This wasn't me, not escalated it yet so it must have gone through on it's own.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?