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iPhone was unlocked... now it appears not to be

N4pth4
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Last year i requeste dmy phone be unloced and as far as i was concerned it was. Today i finished moving my number to VOXI after being an O2 custoemr for many years. I put my VOXI sim in and apparantly my phone isnt unlocked after all and gives me a restricted error message.

 

Ive tried using the manual unlock request form but it just errors as i am no longer seen as a customer. Ive also been sat in the Live chat que for about 2 hours....

 

Anyone got any ideas as i need this number for work?

 

Cheers

Message 1 of 23
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jonsie
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N4pth4
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I have PM'd you back @Martin-O2.

Many thanks
Message 12 of 23
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N4pth4
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I have PM'd you back @Martin-O2.

Message 13 of 23
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N4pth4
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I have managed to raise an 'Unlatching' request via the Live Chat. Once this has been successful i shall report back and close this thread.

Thank you all for your help so far slight_smile
Message 14 of 23
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Martin-O2
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I've replied now @N4pth4wink

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Message 15 of 23
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N4pth4
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I can confim the phone as been unlatched thsi morning!

 

Thank you all for yout time ans help slight_smile

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Cleoriff
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Good news @N4pth4  wink

Veritas Numquam Perit

Girl in a jacket
Message 17 of 23
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MI5
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Good to hear slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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Martin-O2
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Great news @N4pth4 ! Thanks for letting us know. 

 

@jonsie This wasn't me, not escalated it yet so it must have gone through on it's own. 

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Message 20 of 23
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