iPhone was unlocked... now it appears not to be

[N4pth4]

Last year i requeste dmy phone be unloced and as far as i was concerned it was. Today i finished moving my number to VOXI after being an O2 custoemr for many years. I put my VOXI sim in and apparantly my phone isnt unlocked after all and gives me a restricted error message.

Ive tried using the manual unlock request form but it just errors as i am no longer seen as a customer. Ive also been sat in the Live chat que for about 2 hours....

Anyone got any ideas as i need this number for work?

Cheers

[N4pth4]

@EmilieT any help?

[MI5 · Accepted solution]

@N4pth4 

Full process here with some additional things you can try Guide: Unlocking an O2 phone to use a different SIM card 

If not, call customer service. Contact numbers on here Guide: How to find help & contact O2 

[MI5]

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@N4pth4 wrote:
@EmilieTany help?

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EmilieT is no longer here but if you get stuck @Marjo or @Martin-O2 might be able to help.

[N4pth4]

Thank @MI5 unfortunaly all i get with that form is "Oops. Something went wrong. " and the Live chat never connected. Not a good day.

[N4pth4]

@Marjo or @Martin-O2 any help greatly apprecited

[MI5]

Try calling?

[N4pth4]

I have to wait for my wife to get in so i can do that. No other phones in the house and two sims that dont work in mine....

[LauraGGA]

Hi there, it seems 02 have not successfully unlocked your iphone correctly and depending on which time and day you call customer service you may get the help support from a more authoritative source if not ask for someone who actually have the authorization to unlock 

02 haven't successfully done this this and I'd advice you keep onto them

Laura Goldie GGA 

[Martin-O2]

Thanks for the tag @MI5! 

@N4pth4 I can get someone to look into this for you. I'll need some details so I'll send you a private message.