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Anonymous
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Accepted Solution

iMessage and normal SMS not working?

[ Edited ]

As the title states, my iMessage and SMS aren't working. It all kicked off today when I turned off my iMessage (for not even a minute) and since then it has been "waiting for activation..." with my mobile number - there's a tick next to my email address but I don't want to use it. My normal SMS isnt working either. I can send them, just not receive, which I find a bit bizarre.

Is this a problem with others just now or is it just my phone being a little pain?

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Anonymous
Posts: 0

Re: iMessage and normal SMS not working?

[ Edited ]
Hi

Try a reset of your iPhone by ;

Holding the Top Sleep/Wake Button and Home Button until the Apple Logo appears, and then let go of both. Your iPhone will reset.

And or ;

Settings , General , Reset , Network settings.

Help link http://support.apple.com/kb/ts4268
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Posts: 108,601
Topics: 561
Solutions: 14,391
Registered: ‎04-04-2012

Re: iMessage and normal SMS not working?

Check your service status to see if there are any network issues http://status.o2.co.uk/
What about calls - are they working OK?
Let us know how it goes and check out this thread for general phone faults http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: iMessage and normal SMS not working?

Thanks, but I've tried both of those ideas. I've never had trouble with this before so I'm a bit lost! I also tried switching iMessage and FaceTime off (apparently you have to do both) and signing out off Apple ID, and still nothing. Maybe I'm being too impatient!

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Anonymous
Posts: 0

Re: iMessage and normal SMS not working?

[ Edited ]
Could be a glitch yes.

If you get stuck then you can seek help from an Apple Store Genius Bar via http://www.apple.com/uk/retail/geniusbar/ or an in store O2 guru via http://www.o2.co.uk/help/guru
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Anonymous
Posts: 0

Re: iMessage and normal SMS not working?

There doesn't appear to be any network issues here. And I can make and receive calls, it's just messages that seem to be the problem.
I'll have a wee look on there, thanks!
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Anonymous
Posts: 0

Re: iMessage and normal SMS not working?

[ Edited ]
Ok.

Try removing your SIM card and give it a clean.


Good luck. Smiley Happy
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Anonymous
Posts: 0

Re: iMessage and normal SMS not working?

Aw it's still not working. I'll give it tomorrow and if it's still not working I'll nip in to an O2 store and see what they can do Thanks guys! Smiley Happy

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Anonymous
Posts: 0

Re: iMessage and normal SMS not working?

No worries. Smiley Happy

Would you let us know how you get on.
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Posts: 108,601
Topics: 561
Solutions: 14,391
Registered: ‎04-04-2012

Re: iMessage and normal SMS not working?

iMessage is notoriously glitchy so it will probably just start working again all by itself.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)