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Anonymous
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Increased data usage

The past two months I've used up all my data but have not used my phone any more than I usually do so I do not understand y I have such an increase in data usage recently!! Contacted O2 a few times and got different responses each time... Not very comforting!! Is anyone else having this problem? Any ideas y this is happening?
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Anonymous
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Re: Increased data usage

[ Edited ]
Hi

Which phone are you using ?

Some have inbuilt data counters that show what app is using how much data.

Apps are available to help too.

You could contact Cs to refute the usage.

Sorry to add What are the O2 responses ??
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Anonymous
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Re: Increased data usage

Hi which phone do you have?
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Posts: 108,601
Topics: 561
Solutions: 14,391
Registered: ‎04-04-2012

Re: Increased data usage

I won't be surprised if it's an iPhone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
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Re: Increased data usage

@MI5 said "I won't be surprised if it's an iPhone."


Well if it is they can check in Settings,Mobile and at the bottom each App will show how much data is being used.
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Anonymous
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Re: Increased data usage

Is that only on iOS7 bob?
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Anonymous
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Re: Increased data usage

[ Edited ]
Correct or apps such as Onavo Extend for previous iOS.

But we digress as the OP has not yet confirmed what device there using.
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Anonymous
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Re: Increased data usage

Yes hopefully they will be back soon to update
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Anonymous
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Re: Increased data usage

Indeed.
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Anonymous
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Re: Increased data usage

Yep iphone and I've reset my counters to see which apps are using what Amt of data but as I've currently got cellular data off I won't b able to test it until the next billing month stRts.

One O2 rep said when I think I'm on wifi I'm not, another told me to turn off A few things and another said he would send me an email about how to stop this happening on an iphone... Never got the mail though.

I think Facebook is using a lot of data but I'm not using it any more than usual so I don't know why this has only happened the past 2 months.