Solved: Increased data usage

Anonymous · ‎09-08-2014

The past two months I've used up all my data but have not used my phone any more than I usually do so I do not understand y I have such an increase in data usage recently!! Contacted O2 a few times and got different responses each time... Not very comforting!! Is anyone else having this problem? Any ideas y this is happening?

MI5 · ‎09-08-2014

If you search this forum (and Google) you will find many reports of iPhones using vast amounts of data.
It started with the iPhone 5 and iOS6.
It effects some people but not all and can come and go at random.
The fact that it is reported on all network forums suggests it is an Apple issue but they won't admit it.
Truth is no one knows the answer unfortunately except to buy a non Apple phone.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Anonymous · ‎09-08-2014

Hi

Which phone are you using ?

Some have inbuilt data counters that show what app is using how much data.

Apps are available to help too.

You could contact Cs to refute the usage.

Sorry to add What are the O2 responses ??

Anonymous · ‎09-08-2014

Hi which phone do you have?

MI5 · ‎09-08-2014

I won't be surprised if it's an iPhone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎09-08-2014

@MI5 said "I won't be surprised if it's an iPhone."

Well if it is they can check in Settings,Mobile and at the bottom each App will show how much data is being used.

Anonymous · ‎09-08-2014

Is that only on iOS7 bob?

Anonymous · ‎09-08-2014

Correct or apps such as Onavo Extend for previous iOS.

But we digress as the OP has not yet confirmed what device there using.

Anonymous · ‎09-08-2014

Yes hopefully they will be back soon to update

Anonymous · ‎09-08-2014

Indeed.

Anonymous · ‎09-08-2014

Yep iphone and I've reset my counters to see which apps are using what Amt of data but as I've currently got cellular data off I won't b able to test it until the next billing month stRts.

One O2 rep said when I think I'm on wifi I'm not, another told me to turn off A few things and another said he would send me an email about how to stop this happening on an iphone... Never got the mail though.

I think Facebook is using a lot of data but I'm not using it any more than usual so I don't know why this has only happened the past 2 months.

O2

Increased data usage

Phone no longer tied to my account

O2 Travel (for O2 Travel Inclusive Zone) Bolt On

Error code 14

replacement sim card

So then, this courier arrived