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Request to change tariff

Anonymous
Not applicable

on ‎08-08-2014 18:19

on ‎08-08-2014 18:19

I visited my local O2 shop this afternoon to change tariff on my pay and go, I was told that I needed to top up (which I did) and wait for my confirmation text. About an hour later I received my confirmation text saying that my request had been received and that my £10 big bundle would start on 8th Sep!!!!! I was led to believe that my new tariff would begin as soon as possible, it was not explained that it would take so long for me to be able to use my new tariff! What can be done about this?!?!
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Anonymous
Not applicable

‎08-08-2014 18:23 - edited ‎08-08-2014 18:25

‎08-08-2014 18:23 - edited ‎08-08-2014 18:25

Hi

Either speak to live chat or Cs on 4445 and they'll start it for you straightaway.

You'll lose any remaining allowances on your current tariff.

Edit ; http://www.o2.co.uk/contactus
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MI5
Level 94: Supreme
In response to Anonymous
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on ‎08-08-2014 18:55

on ‎08-08-2014 18:55

Yes you need to call cs to get it activated immediately wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable
In response to MI5

on ‎13-08-2014 09:59

on ‎13-08-2014 09:59

Hi @Anonymous and welcome to the community! Sorry to hear this has happened ...Were you able to contact with CS? Let us all know how you get on and if you have any other questions don't hesitate to ask us!

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