Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 3G [data allowance] availability & cost

It is a disgrace. I have been an o2 customer for years and never have I felt so robbed. My tarrif allows me 1GB of data every month. Now unless your streaming movies or downloading a tireless amount of music 1GB of data is more than enough for the av...

Resolved! Travelling To Turkey

I pay £10 a month on The Pay & Go Go Go and I now get 1000 text 150 mins and 500MB a month. I will get this allowance credited to my phone the day after I fly to Turkey. How does this work abroad? I know the tarriffs are a lot more than here in Engla...

Resolved! message centre

Hi, I switched from contract to PAY but my message centre number is still the contract one. When I change it payg one it goes back to contract one when phone is reset

Resolved! Loyalty Discount

Hi, I've been a customer for over 4 years now and over the last two years, I've had a loyalty discount applied to my account. As my contract is about to be re newed I would like the loyalty discount to be re applied, but as per the consultant this op...

Resolved! Setup for sending photos via MMS

I bought a new phone and now I can't send photos via text. Can you please remind me how to get it set up?

Why am I getting charged extras?!

Hi, I have just checked my online bill the current month and it says I am going to be charged £0.33 for an MMS message. I have found the message that it is referring to and it says underneath the bubble "MMS" however it is not an MMS message it is a ...

Resolved! New contract order

Hi All,Wondering if you could help me - I am a long time O2 customer and looking to purchase a further handset but have some concerns as I have extended family staying with me currently I don't wan't any letters sent out containing confidential detai...

Resolved! Chat Option unavailable

I'm unable to chat online with O2 representative.It says live chat offline(Please contact between 7am and 11pm) I'm not sure which timezone it is following. I'm presently in India on vacation and would like to change my phone contract from pay monthl...

Resolved! Upgrade Question

Hi I have just taken out a 12 month sim only contract. I have been told by the agent that i am entitled to upgrade to a phone contract after 6 months. The question i wanted to ask was are all o2 customers offered the same upgrade deals at upgrade tim...

Resolved! Lack of 3G coverage

Hi,I live in GU32 (Petersfield, Hampshire) which has no 3G coverage from O2 yet all the other major networks do have 3G here.I've been with O2 for 17 years so don't want to jump ship if I could find out when O2 are likely to be upgrading their networ...

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