Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 454017 Views
  • 2 replies
  • 2 kudos

GiffGaff slammed, using a MVNO has its downfalls

MVNO's can promise you everything and at a cheap rate, but what do we really know about an MVNO?? well a MVNO is a Mobile Virtual Network operator that piggy backs off someone else i.e. Lebara uses Voda, tesco uses o2 etc. they buy a bundle of mins, ...

Anonymous by Not applicable
  • 5723 Views
  • 24 replies
  • 0 kudos

Ordered phone, no info on delivery etc

I ordered a phone from O2, I have an order number but no other details like when I can expect delivery, when I can expect it to be dispatched etc.How long should I expect to wait?All I have is "Thanks for placing your order.Your order number is: orde...

Anonymous by Not applicable
  • 3308 Views
  • 16 replies
  • 0 kudos

Credit Refund

I have just attempted to obtain a PAC code from O2 but have been told that the £20 Auto Top Up credit I have will not be refunded. I cannot see why that money will not be refunded O2 are just holding the money to cover any call charges or top up fee,...

Anonymous by Not applicable
  • 4581 Views
  • 17 replies
  • 0 kudos

Issues paying overdue credit agreement

Hi, Due to a bank error, my Credit agreement payment didn't go out on time, and as a result it's overdue. I got the text from o2 saying that all outgoing calls would be routed to their payment line. I've just tried calling this number manually to pay...

Anonymous by Not applicable
  • 4391 Views
  • 12 replies
  • 0 kudos

Resolved! Out of Warranty, but brand new phone!

I bought a Nokia Lumia 520 the end of last month, when it arrived the screen was chipped and didn't work. So I phoned up the O2 helpline which advices me to return the item which I did, I've been tracking the items progress and it has finally arrived...

Anonymous by Not applicable
  • 6474 Views
  • 29 replies
  • 0 kudos

Resolved! Charged for a call I didn't make

I recently found that I had no credit left on my phone - checked records and found that I had been charged for a 1 hour 33 minute call. Looking at the details found that the call was made to a number that had called me earlier that morning - it was a...

sparkyA1 by Level 1: Joiner
  • 7493 Views
  • 18 replies
  • 0 kudos

O2 Insurance

I have been paying £15 insurance fee to O2 Insurance for almost 3 years. Now my phone (iPhone 4s) is lost and I claimed new phone. They are asking me to pay £150 !!!!!Why ? Sounds not fair.I'm an O2 customer for 7 years, using the same number for 6 y...

Anonymous by Not applicable
  • 5469 Views
  • 16 replies
  • 0 kudos

Resolved! download ringtone

Anyone know how I can download a ringtone to a Nokia 6330 - Used to be able to transfer i directly to a phone, but now it downloads onto pc - how do I get it from the pc to the phone? Can anyone help please?