Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Sim Swap

How long will it take for the network to register me new phone? Worryingly the website still "sees" my old phone as being current so i am not convinced the network will a activate the new sim in the phone. Of course, can't get through to speak anyone...

Resolved! Tethering problem

I currentl pay monthly and use the £8 sim which allows me 100mb of data usage. Can I tether my phone to a laptop to use this data allwance?Thanks

Resolved! Can you email support?

Hi, Been tryin to call o2 from my mobile 202 and get on a holding list! and as the only service i get is now whilst standing outside in the cold ive given up. so can i email support? ive looked around on the website and all i can find is live chat Ch...

Resolved! COMPLAINT: Have changed to Pay as you go, but continuously be charged for pay monthly!

Have use O2 for 3years more. I've changed to pay as you go after September !(call your service number in Augest, you staff said I need a new SIM card for that, and I receive the new card at the begining of September.Called you at the same day I recei...

Resolved! warning about topping up and o2 customer service

on saturday i had a problem with o2 top-up not crediting my wifes phone after the £15 was taken from my account. I used the on line top-up using my card. the bank has confirmed o2 definately took the money with a transaction id and i have an email re...

Resolved! Handset Returns Nightmare

Pretty frustrated with O2 just now. I ordered a new PAYG handset on the 23/11. It arrived on 28/11, and after a couple of days playing around with it, I decided that I don't like the phone. I called Customer Service this afternoon to enquire about re...

Resolved! porting

Hi, I upgraded my Iphone to Note 3 on Saturday and kept my number. I am not an expert on these things but the guy in the shop (who was very helpful as I had originally changed provider when ordering the Note 3) said to turn my phone off in a few hour...

Resolved! Poor customer service!!!!!!!!!!!!11

Why does 02 not inform customers clearly that they will be charged for texts over 160 characters long? 02 does not state this in 'My tariff' or ''My allowances'. Tonight I chated with staff Garry and 'supervisor' Kristopher (who decided to cut me off...

Resolved! Decreasing Tariff

I bought an iPhone in late November last year on a 24 month contract. The contract terms clearly state that after half of the minimum term (24mnths) has passed, I will be able to downgrade the tariff if I want to. Now 12 months have passed, I should ...

Resolved! What can I do about loss of coverage?

I have allways had a reasonable reception at my home in Corsham, Wiltshire. But for the past week and a half I have had no signalon my O2 phone for the majority of the time. Missing important calls which might mean I get some work. (Being self employ...

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