extra charges on my bill

[Anonymous]

Hello, on my latest bill i have been charged extra on my text messages. i dont know why because i have unlimted texts and i havent text anything else that may have charged me. 

can someone help me please ?

[jonsie]

The most likely cause is that some of your texts are being sent as MMS if they go over 480 characters or you are using emoticons. Many threads on this.

Text messages being sent as a MMS

[Anonymous]

Hi.

If you contact CS on 202 and explain your confusion they will explain what the charges are and may as a one off goodwill gesture refund the charges.

[Anonymous]

If you click on "messages" within your bill it will explain where the additional charges have come from in more details. It may be for media messages, but also could be from short codes or entering competitions.

[MI5]

or texting abroad......

[jonsie]

I fell for it myself yesterday. Bought a new bed from tesco online who then sent me a text giving me the options for delivery date, 1. for 18th, 2. for 19th etc. Made my choice and texted back just the figure 1 and promptly got a 17p + vat charge on my bill.

Expected better from Tesco or their agents!

[Anonymous]

Bear in mind that mms are now 40p each after the price rise

[MI5]

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@jonsie wrote:

I fell for it myself yesterday. Bought a new bed from tesco online who then sent me a text giving me the options for delivery date, 1. for 18th, 2. for 19th etc. Made my choice and texted back just the figure 1 and promptly got a 17p + vat charge on my bill.

Expected better from Tesco or their agents!

---

That's a bit sneaky 😞

[jonsie]

Only 20p but deplorable really....strong email sent to customer service at Tesco...just because I can!:smileywink:

[jonsie]

Result!!.............Delightful phone call from a most concerned lady at Tesco Direct who promptly credited my account with £5! Now that's customer service!