Solved: Simplicity Troubles

Anonymous · ‎29-01-2014

Has anyone else taken up one of the Simplicity options?

I'm having no end of trouble with mine as I was told, you'll keep your old sim card and number but just the tariff rates will change, great i thought nice and easy.....

So far I am still not getting any data coverage and no voicemails (red dot on voicemail icon with iphone 4)

Even tho' I have been in contact with O2 twice already to sort this out!

MI5 · ‎30-01-2014

@Anonymous wrote:

My account shows uk data for iphone "pending addition" bearing in mind this was supposedly sorted on Tuesday.....

Settings on my phone are idata.o2.co.uk and vertigo

This is why data isn't working.

Temporarily change your apn to "mobile.o2.co.uk" until iData kicks in on your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Anonymous · ‎29-01-2014

I suspect they haven't put you on an iphone data plan you can check it if you log into my O2 it should say data for iphone

MI5 · ‎29-01-2014

Voicemail on /off dial 1750/1760, try resetting it.
What data are you on (check in "MY O2") if still iData you need to check your apn's are still vertigo if not you need "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎29-01-2014

Let us know how you get on

Anonymous · ‎30-01-2014

Hi Guys,

Thanks for the replys.

My account shows uk data for iphone "pending addition" bearing in mind this was supposedly sorted on Tuesday.....

Settings on my phone are idata.o2.co.uk and vertigo

I got in touch with them again today and they said it will all be resolved in 24hrs. I'll wait and see......

Anonymous · ‎30-01-2014

At least it's going on glad you got there in the end thanks for letting us know

it will most likely change to iphone data at midnight

MI5 · ‎30-01-2014

@Anonymous wrote:

My account shows uk data for iphone "pending addition" bearing in mind this was supposedly sorted on Tuesday.....

Settings on my phone are idata.o2.co.uk and vertigo

This is why data isn't working.

Temporarily change your apn to "mobile.o2.co.uk" until iData kicks in on your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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