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Anonymous
Posts: 0

Re: Increased data usage

If everyone one across the spectrum were having such issues with data usage I'd more than agree.

However that's not the case.

I know I'm not.
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Posts: 108,601
Topics: 561
Solutions: 14,391
Registered: ‎04-04-2012

Re: Increased data usage

Plenty are and it's not just O2 either.
I know you are going to be all defensive of Apple but if you read EE's and Voda's forum you see it there too.
It has to be a setting that is set by default by the software and surely Apple know what that is - Maybe it's all that data going to the Govt agencies Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Increased data usage

Defensive.. who me.... Never Smiley Happy

I've read from users posts on other forums and on Apple Discussions.

Theirs people staying they are affected and people saying their not.

If users are saying this then how is the manufacturer supposed to pin point the possible issue.

I'm asking this because as a customer I've personally no idea.

We can only talk from our own experiences and from what people are saying is happening to them ,and try to make a balanced opinion from that.

Smiley Sad
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Posts: 108,601
Topics: 561
Solutions: 14,391
Registered: ‎04-04-2012

Re: Increased data usage


@Anonymous wrote:
how is the manufacturer supposed to pin point the possible issue.


By demonstrating thier elite customer service capabilities and properly reaserching the issue with those effected rather than just denying there is a problem Smiley Frustrated

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Increased data usage

That's interesting.

Have they actually denied their is a problem ?

Can you link in that info if you have it to hand please MI5.
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Posts: 108,601
Topics: 561
Solutions: 14,391
Registered: ‎04-04-2012

Re: Increased data usage

You're splitting hairs now.
This has been going on for 2 years and it is still been reported.
You will know more than I do what Apple's response is as you frequent the forums, but there are plenty of threads on here where customers have been advised to get their phones checked out by Apple who tell then nothing is wrong with them.
We don't see the same complaints from Android, BB or Windows users so by process of elimination it HAS to be Apple........
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Increased data usage

I was kinda hoping for something officially from Apple to be honest I could have then followed up with to Apple Feedback support. Smiley Sad
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Posts: 108,601
Topics: 561
Solutions: 14,391
Registered: ‎04-04-2012

Re: Increased data usage

Type this into Google and you'll find plenty to discuss with Apple support:
iphone high data usage site:discussions.apple.com
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Anonymous
Posts: 0

Re: Increased data usage

 


@Anonymous wrote:
Lol the power of android! Thanks for all your responses!

@@Anonymous  glad you found the info useful Smiley Happy

 

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