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1 ACCEPTED SOLUTION
Accepted Solutions
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Hi @dumtiru Welcome to the forum
o2 chat are correct and can’t help you to pay or close you account. They are there for the basics I’m afraid.
you need to call and speak to some one. As you have posted in the pay monthly section I’ve enclosed the contact number you need to call from abroad and the hours.
I would also not cancel any direct debits or anything until you have spoken to o2 direct. Even though u are over seas, o2 can update your credit file here in the UK if you miss payments etc.
you need to call o2 direct to pay, close and resolve the issue.
You may be asked the security question, but they can verify you in other ways. They will need both mobile numbers though.
Also this is a customer forum. We don’t work for o2 at all. So you will need to speak to o2 direct.
really hope you get it sorted. Good luck
- 2080 Posts
- 60 Topics
- 48 Solutions
Hi @dumtiru Welcome to the forum
o2 chat are correct and can’t help you to pay or close you account. They are there for the basics I’m afraid.
you need to call and speak to some one. As you have posted in the pay monthly section I’ve enclosed the contact number you need to call from abroad and the hours.
I would also not cancel any direct debits or anything until you have spoken to o2 direct. Even though u are over seas, o2 can update your credit file here in the UK if you miss payments etc.
you need to call o2 direct to pay, close and resolve the issue.
You may be asked the security question, but they can verify you in other ways. They will need both mobile numbers though.
Also this is a customer forum. We don’t work for o2 at all. So you will need to speak to o2 direct.
really hope you get it sorted. Good luck
- 122915 Posts
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Just to add to the advice given by @darrengf here's the official guide on contract cancellation
https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774
Best of luck.
- 144335 Posts
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You can reset your security question to one you can remember in your myo2 under manage my details.
- 5434 Posts
- 304 Topics
- 65 Solutions
Hi @dumtiru, and welcome to the forum! Please have a look at the advice above, and let us know how you're getting on with this. If you need any furthe help do let us know 
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