i cannot recieve texts or calls

[Anonymous]

My phone is able to call and text, but i recieve no texts, people calling me are unable to connect. Why? Pls help

[Anonymous]

Hi @Anonymous and welcome to the Community.

We had a similar thread to this recently. May I please ask are your payments up to date? I am sure another user mentioned inbound restrictions on their account as a result of late payment. 

[jonsie]

Firstly check for mast problems by inserting your postcode here : Service Status

Clean your sim card and try switching the phone off/on.

What phone do you have?

[Cleoriff]

Let's hope the OP comes back to see what advice has been given....

[Anonymous]

As a process of elimination can you try your Sim Card in another phone to rule out either the Sim Card or Phone which may be at fault.

[Anonymous]

Hi @Anonymous , are you able to receive text or calls now? If so could you tell us if you used any of the advice above? it may help others searching for similar issues....