how to get VAT invoices on account

[Anonymous]

go on o2 chat ask for VAT invoicing to be turned on, stupid I know it should be standard or set by ticking a box, but O2 has made it hard for us & them, when u all have chat working overtime they might get the message

[Cleoriff]

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@jonsie wrote:

All my invoices are vat invoices and I have never been a business customer. I thought O2 were updating the system, one of the changes being that all invoices produced would be suitable as vat invoices.

What happens if you go via view latest bill >> View latest detailed usage and charges >> scroll down to Download and print latest bill and then click on vat invoice in the left hand menu.

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If this is not working (when you click on vat invoice) then this is something @Toby needs to be feeding back to the My O2 team? I also fail to see why some customers should have this facility when they don't need it ....and  then there are others who apparently have to ring CS to have vat invoicing turned on

[Toby]

Hi guys,

I'll discuss your thoughts on this with the team. Are there any other aspects relating this that you'd like me to add?

[Cleoriff]

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@Toby wrote:

Hi guys,

I'll discuss your thoughts on this with the team. Are there any other aspects relating this that you'd like me to add?

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Not from me personally Toby...but we tend to see this a lot at the end of the financial year......Being able to get a vat invoice seems very hit and miss. I personally think it should be an option which is set as default (as others are suggesting)

[jonsie]

Yes without a doubt all invoices should be suitable for tax purposes and vat acceptable.

[Toby]

Thanks both

[KJD]

It just says "This is not a VAT invoice" at the top when I do that.

[gmarkj]

You have to call customer services each month to get a VAT copy of your bill.
Details are on the link below:
https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201413#M2924...