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Posts: 71,770
Topics: 677
Registered: ‎14-01-2013

Re: how to get VAT invoices on account


@jonsie wrote:

All my invoices are vat invoices and I have never been a business customer. I thought O2 were updating the system, one of the changes being that all invoices produced would be suitable as vat invoices.

What happens if you go via view latest bill >> View latest detailed usage and charges >> scroll down to Download and print latest bill and then click on vat invoice in the left hand menu.

 


If this is not working (when you click on vat invoice) then this is something @Toby needs to be feeding back to the My O2 team? I also fail to see why some customers should have this facility when they don't need it ....and  then there are others who apparently have to ring CS to have vat invoicing turned on Smiley Sad

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Former Staff
Posts: 11,571
Registered: ‎13-08-2012

Re: how to get VAT invoices on account

Hi guys,

 

I'll discuss your thoughts on this with the team. Are there any other aspects relating this that you'd like me to add?

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Posts: 71,770
Topics: 677
Registered: ‎14-01-2013

Re: how to get VAT invoices on account


@Toby wrote:

Hi guys,

 

I'll discuss your thoughts on this with the team. Are there any other aspects relating this that you'd like me to add?


Not from me personally Toby...but we tend to see this a lot at the end of the financial year......Being able to get a vat invoice seems very hit and miss. I personally think it should be an option which is set as default (as others are suggesting)

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Posts: 69,925
Topics: 547
Solutions: 3,412
Registered: ‎04-01-2009

Re: how to get VAT invoices on account

Yes without a doubt all invoices should be suitable for tax purposes and vat acceptable.

Former Staff
Posts: 11,571
Registered: ‎13-08-2012

Re: how to get VAT invoices on account

Thanks both Smiley Happy

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KJD
Level 1: Joiner
Posts: 7
Registered: ‎10-04-2018

Re: how to get VAT invoices on account

It just says "This is not a VAT invoice" at the top when I do that.
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Level 41: Prodigal
Posts: 3,704
Registered: ‎26-03-2014

Re: how to get VAT invoices on account

You have to call customer services each month to get a VAT copy of your bill.
Details are on the link below:
https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201413#M2924...
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