on 24-03-2015 08:44
go on o2 chat ask for VAT invoicing to be turned on, stupid I know it should be standard or set by ticking a box, but O2 has made it hard for us & them, when u all have chat working overtime they might get the message
Solved! Go to Solution.
on 24-03-2015 08:48
For anyone wanting the company details
Telefónica UK Limited
260 Bath Road
Berks SL1 4DX
Registered in England Number: 1743099
VAT Registered Number: GB 778 6037 85
on 01-04-2015 14:14
it seems your solution is the only 1, by putting the vat no on the bottom of your print offs, they finally sent me what they say are vat invoices but they are just the same invoices with the word "Not" removed from "this is not a vat invoice" my belief is that some idiot said only business acount holders need a vat reciept, because ive been online & an o2 employee said that when she goes onto my account & clicks on VAT it pulls up a proper vat invioce with vat no & company details, but when i do it i still brings up this invoice that says "this is not a Vat Invoice" i am trying to get to the bottom of it & will have a final answer to this problem if it kills me, they believe we can all print off vat invoices, but i think the program only allows business users to do so, & no 1 can now work out why & how to change it.
on 01-04-2015 14:34
All my invoices are vat invoices and I have never been a business customer. I thought O2 were updating the system, one of the changes being that all invoices produced would be suitable as vat invoices.
on 01-04-2015 14:49
I've just tried it that way @jonsie and I get "This is not a VAT invoice" too, seriously needs fixing.
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on 01-04-2015 15:00
its the same, only comes up as this is not a vat invoice, they say they have to turn on vat invoicing to your account for u to get vat invoices, so i have requested this 3 time & 3 times they say it is turned on, but may not be active for 24hrs & its still the same, if they cant work out whats happening how the hell can we.
on 01-04-2015 15:14
on 01-04-2015 15:20