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Level 1: Joiner
Posts: 1
Registered: ‎20-09-2013
Accepted Solution

how to cancel my contract

Hi there,


I moved to France last week and would therefore like to cancel my contract as the renewal date is tomorrow. Can you help me and tell me how to proceed?


Thanks in advance.



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Registered: ‎13-08-2008

Re: how to cancel my contract

you need to call o2 use the number in contact us to call from abroad for free you have to give 30 days notice
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Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
Level 1: Joiner
Posts: 1
Registered: ‎01-02-2014

Re: how to cancel my contract

Hello, I would to give you notice about cancelling my contract which ends on march 10th 2014 the signal at my address is very poor so will be looking to change provider thanks



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Registered: ‎29-07-2008

Re: how to cancel my contract

The number and contact details for O2 are in "Contact us" at the bottom of the page.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Registered: ‎13-07-2008

Re: how to cancel my contract

[ Edited ]

Extensive guide on cancellation available at http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774


If you don't need a PAC code then the best way is to send a recorded delivery letter and send it to O2's correspondence address detailed on the thread linked above.


As your contract expires on March 10th you can give notice from a week today (February 8th). So try and time your letter to arrive then by sending it on Friday


EDITED as I had partially responded to the OP who was moving to France and not the person who bumped the thread

Level 21: Regular
Posts: 1,127
Registered: ‎01-11-2010

Re: how to cancel my contract


Were customers here, you need to follow the links provided
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