cancel
Showing results for 
Search instead for 
Did you mean: 

home isolation, virus and mobile phone bills

Annaloiste
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Four weeks in to home isolation,we are in the at risk category as far as the VIRUS is concerned.We received our mobile phone bill,£180 more than our normal £12 per month.

 

We should have reviewed our normal usage limit of 500 minutes,clearly not sufficient given the extra need for the phone and should have monitored our usage more often.Please advise your friends as we all have lots to worry us and easily overlook the phone.

 

I am having difficulty contacting O2 needing to place a spend limit on our phone and adding an additional 100 minutes as a bolt on.

 

Should O2 be more forgiving in the circumstances and not apply standard charges to the minutes overused.

Message 1 of 8
1,155 Views
7 REPLIES 7

Cleoriff
Level 94: Supreme
  • 126730 Posts
  • 834 Topics
  • 7569 Solutions
Registered:

@Annaloiste 

As we are customers like yourself we have no access to your account.

You have to contact customer services Guide: Coronavirus Community Help and Support 

Other numbers to try

 0800 977 73370800 587 4005 and 0800 090 1808

You could try Skype 0800 032 1402

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/td-p/1305104

Veritas Numquam Perit

Girl in a jacket
Message 2 of 8
1,144 Views

MI5
Level 94: Supreme
  • 150224 Posts
  • 641 Topics
  • 28607 Solutions
Registered:

@Annaloiste 

Guide: Coronavirus Community Help and Support 

but all contracts now have unlimited mins.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 8
1,139 Views

Mi-Amigo
Level 47: Going Places
  • 25709 Posts
  • 868 Topics
  • 0 Solutions
Registered:

@Annaloiste 

I hope you found the advice from the members, who, like your are customers, useful.

As mentioned, we cannot access your account, so may I suggest you check your bill in MyO2.

It might also be worth having a look at this Guide on Tips to Avoid Unexpected Charges on your Bill

https://community.o2.co.uk/t5/How-to-Guides/Tips-to-avoid-unexpected-charges-on-your-bill/ba-p/12182... 

I hope you manage to get the problem resolved.

Good luck and stay safe.

animated-elephant-image-0327



Girl in a jacket


Some people see things as they are and ask "Why?"; I dream of things that never were and ask "Why not?"
Robert Kennedy.

Message 4 of 8
1,124 Views

Annaloiste
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

will check this out when I make contact!

 

Regards

Message 5 of 8
1,107 Views

Annaloiste
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thank you

 

Regards

Message 6 of 8
1,106 Views

jonsie
Level 94: Supreme
  • 94721 Posts
  • 611 Topics
  • 7060 Solutions
Registered:

Annaloiste
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thank you!

Message 8 of 8
1,094 Views