home isolation, virus and mobile phone bills

[Annaloiste]

Four weeks in to home isolation,we are in the at risk category as far as the VIRUS is concerned.We received our mobile phone bill,£180 more than our normal £12 per month.

We should have reviewed our normal usage limit of 500 minutes,clearly not sufficient given the extra need for the phone and should have monitored our usage more often.Please advise your friends as we all have lots to worry us and easily overlook the phone.

I am having difficulty contacting O2 needing to place a spend limit on our phone and adding an additional 100 minutes as a bolt on.

Should O2 be more forgiving in the circumstances and not apply standard charges to the minutes overused.

[Cleoriff]

@Annaloiste 

As we are customers like yourself we have no access to your account.

You have to contact customer services Guide: Coronavirus Community Help and Support 

Other numbers to try

 0800 977 7337,  0800 587 4005 and 0800 090 1808

You could try Skype 0800 032 1402

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/td-p/1305104

[MI5]

@Annaloiste 

Guide: Coronavirus Community Help and Support 

but all contracts now have unlimited mins.

[Mi-Amigo]

@Annaloiste 

I hope you found the advice from the members, who, like your are customers, useful.

As mentioned, we cannot access your account, so may I suggest you check your bill in MyO2.

It might also be worth having a look at this Guide on Tips to Avoid Unexpected Charges on your Bill

https://community.o2.co.uk/t5/How-to-Guides/Tips-to-avoid-unexpected-charges-on-your-bill/ba-p/12182... 

I hope you manage to get the problem resolved.

Good luck and stay safe.

[Annaloiste]

will check this out when I make contact!

Regards

[Annaloiste]

Thank you

Regards

[jonsie]

Unlimited minutes info @Annaloiste 

https://community.o2.co.uk/t5/Pay-Monthly/Unlimited-Minutes-For-All-Pay-Monthly-Customers/td-p/13207...

[Annaloiste]

Thank you!