Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! How to apply discount to my account

I have a blue light card for emergency service workers how do I apply this discount to my account?

Resolved! Refund

So I recently got the new Samsung galaxy s20 Ultra, I payed £100 of a deposit plus £30 or something similar on the device plan. I didn’t like the phone an I returned it after a few days, I got the £100 deposit back but am I supposed to get the device...

Internet issues

ok so since the middle of April I've been having issues with my mobile data. My phone is tellin me I have 4g and that im connected to o2 but my mobile data isn't loading anything. I've changed my sim card as I thought that could be the problem but it...

Dodgy Text Message

I had a text message from a number claiming to be 02 saying my latest payment couldn't be processed. I have checked and my bill has been paid. Could be a potential scam. Anyone else had this text??

Resolved! Tariff change?

Has anyone else's tariff has just randomly changed??? Mine has gone up and I can't contact anyone to answer! Extremely annoyed.

IMEI number

Hi, I need proof of ownership including IMEI number for an insurance claim. I can't find this anywhere in my credit agreements or bills. How do I find this information, please? I know what the number is as I have the original packaging.

Tariff upgrade

I am currently on an O2 contract and looking to upgrade. I’ve looked at my options and like the iPhone XS Max or the iPhone 11 Pro max. The question I have though is if (with no discounts) I put in the same tariff plans into each phone (unlimited tex...

Airtime bill more than 3x higher than expected

My airtime plan for this month is £114.74, but I only have a contract of £28/month. I made 54p worth of extra calls this month. There seems to be no way to query this bill as O2 are only taking calls about upgrades or cancellations. What can I do?

VAT

My bill was higher than expected due to VAT. I got a tariff for £38 but was billed £43 due to VAT. Why is this? It’s like false advertisement when getting a new contract.

Upgrade phone but keep tariff

I paid off my handset over a year ago and I changed my tariff at the end of last year. My phone is getting old and I would like to upgrade. However when I go to upgrade and choose phones it seems to offer me a different tariff. How can o upgrade my p...

O2

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