Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Cancellation Help

Afternoon all, I've managed to get myself into quite a predicament, i've recently joined online banking & noticed £30 a month is being taken out of my account for a O2 contract. However my contract ended roughly a year ago of which i was assured it w...

Kris1 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! CPW put me on wrong data plan...... going in circles.

Hi, 2 weeks ago I took out a contract with CPW and they offered 30GB of data for the price of 10GB. I took the offer, but when I log into my account on O2, it shows only 10GB. So I contact O2 asking where the other 20GB are, they told me they can't s...

Darkjamzi by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Premium services

How can I block my phone from being used on premium services? I refer to the Tonga scam, family members on other networks are now receiving calls from these numbers and I want to make sure that if my phone is answered a block is in place to avoid pre...

Resolved! O2 Travel Query

Hi, Quick question as slightly confused and can't seem to get an answer which is clear. If I have the £14 Sim Only contract (30 days) - Am I able to get O2 Travel for £4.99 a day when I go there?Getting confused as some O2 Travel only applies to peop...

liami by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! Refresh and upgrading.

Hi, It's nearly time for me to upgrade on my 'normal' 24 month contract which I habitually do to get a nice, new, shiny phone. However, logging in to my account I see that I have the option of changing to a 'Refresh' contract and although I've read a...

AnnieRiver by Level 1: Joiner
  • 14 replies
  • 0 kudos

Resolved! Data abroad.

Hello, ive just been to the ukraine. While i was there i used 44mb of data as i needed to contact people on whatsapp. On return ive found out ive been charged 35 pound for using this tiny ammount of data. Ive been charged a few pounds for sending som...

Resolved! New contract

Hi guys.I’ve finally got my partner to switch to O2 but what ID will he/we need to take to take out a contract. The reason i say. “We” is that payments will have to go out of a bank account thats in my name (not sure if that means the contract will b...

Sez2 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! EU roaming WARNING Cyprus

HiIm holidaying in Cyprus (Protaras) but have apparently auto connected to a turkish network where O2 have applied charges as Turkey outside their EU zone. I thought being in Cyprus, my allowances would apply. Apparently its because im near the natio...

Anonymous by Not applicable
  • 12 replies
  • 1 kudos

Resolved! Signal at home

I am really fed up with o2 "checking the line" I KNOW THERE IS NO FSULT ON THE LINE" the problem is that I am paying £60 a month for no coverage and had to purchase a house phone and a home phone bill .to receive and make calls from home.

Resolved! 3G and 4g signal

Is it normal for 3G and 4g to be a lot slower when browsing the web compared to WiFi? Sometimes it struggles to load web pages. Is this to do with how many people are using it in an area at the same time?

may345 by Level 1: Joiner
  • 3 replies
  • 0 kudos