Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Moved from ee but want to keep my old number on new o2 contract

I have just moved from ee who have given me a pac code . I do not know now how to bring my old number to new o2 contact

Resolved! Changing spend cap

Hi I'm trying to remove my £0 spend cap, does anyone know how to do this without speaking to anyone?

Resolved! Phone not working and under warranty?

How do I contact o2 currently to discuss my daughters phone? It’s and A51 and have only had it for a couple of months but has stopped charging/ working in last couple of days. Have tried everything to get it working again but no joy. Would like o2 to...

Resolved! Change billing date

I would like to change my billing date, as I do pay the bill every month... but the current billing date is not consistent with when I have money available. This then means i am charged a late payment amount every month. I have tried without sucess, ...

PAC number

I can not send text INFO to 85075 or PAC to 65075 why ? Every time received message : Can not be send. I have monthly contract. This contract expired many months ago,and I have not renewed it.

Data sim to receive calls

I have a data sim card in a tablet mounted in my car. Im able to text from the tablet and receive texts however, i cant receive phone calls. I have tried my phone sim in the tablet and was able to call the tablet so i know its the fact that its a dat...

Cannot make or Receive calls!

Very frustrated right now. I cannot make or receive calls! I cannot call 02 either and the chat options are not available. 02 indicate no service issues in my area. What now?

Resolved! 30 day sim only

If I upgrade to a 30 day sim only, does it automatically renew at the end of the first 30 day period (like a rolling contract) or does it only last for 30 days?

Can’t manly or receive calls

I have not been able to make or receive calls for all of today, please can you let me know when this will be resolved.Many thanks

Resolved! Smart watch Claim

I am trying to claim a free smartwatch that was offered when I set up my new contract for my new Samsung S10. The claim takes 7 days to process and it keep returning saying I have not sent my proof of purchase which is asking to be sent as a file. Th...

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