Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

live chat

Hi I am unable to call abroad . The message comes vup on screen "I cant make outgoing calls while call barring is on".

WASN'T ABLE TO LOG INTO MY ACCOUNT

I UPGRADED TODAY FROM SIM ONLY PAY AS YOU GO TO PAY MONTHLY SIM ONLY AS TO APPLY FOR DISNEY PLUS SO I WAS TOLD THAT I NEED A LINK TO BE ABLE TO USE THE DISNEY PLUS SERVICE BUT WHEN I EXPLAINED TO CUSTOMER SERVICES THE AGENT WAS COMPLETELY USELESS.I W...

How do I turn off mobile purchase on my SIM card contact

How do I turn off my mobile purchase please let me know

Upgrade

Hello is there any deals for me to upgrade my contract

New SIM

My contract expired so I changed to a different tariff. I was sent a new SIM card out despite me not changing number. However, the new card is 5G and when I slot it into the phone I have no network, only WiFi. My phone is Galaxy S8, which I do not th...

Returns

I recently upgraded my phone based on advice from a customer service agent and it has arrived today, but I hadn't realised from talking to the guy over the phone that it would be so similar to my current one. I want to return this one and organize a ...

Cancelling Pay Monthly Sim

I want to cancel pay monthly sim that is already out of contract and have a pac code ready to transfer network and number but wanted to know to how to cancel the sim so out of contact payments are stopped especially where phone Lines Are busy nowaday...

Resolved! Can only not make out going calls after sim swap

Is it normal that outgoing calls take longer to return after doing a sim swap.I'm already receiving calls and texts but still can't make outgoing calls.Thank you

Data

Hi my s9 is broken it has overheated i cannot turn the phone off therefore it is using all my data allowance will this stop once my phone has run out of battery? Cannot get through to o2 or samsung.

buying a SIM card for my MIFI

Can I buy the same sort of SIM card as I would for a phone to use in my Huawei MIFI box?

O2

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