Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Order update on new phone

I recently ordered a new phone with you guys.ive received the phone but I'm still waiting on the free galaxy buds plus to be delivered.are you able to give an update on expected delivery please.many thanks.

Not receiving calls through Wifi Calling

Hi there, Working from home has revealed that I'm intermittently (but often) not recieving inbound calls and quite often failing to connect outbound. Although my wifi isn't perfect it's only a real issue on my mobile (laptops etc. OK). I was blissful...

Resolved! Code received, but not requested

I've just record an access code " You can access your account using this code, if you did not request it, please contact us"...& of course there is no way of making contact...the web site just goes round & round in useless circles....What are my best...

Direct debit and keeping my number

Hi I have just started a phone contract with 02 I want to keep my pay as you go number( also on 02) and transfer it over to my pay monthly phone , I have filled the form online but nothing has happened ?? Both phones still have signal and I've had no...

Payment problems

How do you contact o2 to talk about your bill and financial difficulties?

unlatching

Got my contract through carphone warehouse 2 yrs ago, contract almost over o2 can not provide an unlatching code, where do i go at CW to get it unlatched? Galaxy 9s going to sim only monthly and have recieved PAC code.

Resolved! PAYG to pay monthly to O2 refresh?

Hi I am currently on pay and go (£10 Text and Web), looking to move to a pay monthly sim only (£7 1GB data)deal for my current phone. I am planning to upgrade when the latest iPhone is released by starting an O2 refresh plan. If I move to a pay month...

financial problems

hello unfortunately I am not able to pay the bill now because I am a month out of work and currently without funds I would like to freeze my bill for 2 weeks all the time I am looking for a new job but everyone is trying with transport please help

Resolved! Cancelling a contract

I'm having a nightmare trying to cancel my Dad's contract. The only way to cancel is by telephoning but he cannot do that as he has a hearing impairment and can't hear all the automated messages. I've asked 02 to telephone him but have been told that...

Unable to make payment due to covid 19.

I have looked at o2 website, My o2 and tried calling to try and sort out the fact that I have no money to pay my bill due to not working for the last 22 days, because of this covid 19 stuff. I can't find a way to talk to anyone about this to get a fr...

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