Tariff change?

[San57]

Has anyone else's tariff has just randomly changed??? Mine has gone up and I can't contact anyone to answer! Extremely annoyed.

[MI5]

@San57 

It will only automatically change if a promotional period has ended or because of the yearly rpi increase.

[jonsie]

Everyone's tariff goes up in April due to the RPI increase

https://www.o2.co.uk/prices

[San57]

@MI5 @jonsie
Thank you. I have had the same tariff for 4 years. They have sent me an email saying it is changed because "you are now on O2 Refresh Unlimited 3GB". If it's due to RPI, I understand but the email doesn't say that!

[jonsie]

What were you on before @San57 

What tariff does it show in My O2?

[San57]

@jonsie
It shows the new tariff. It also says that my tariff has changed this month so the next time I can change it will be in June.
The tariff itself is £23 but in my new bill, the tariff charge is £29.47 (before VAT).
This is for 3GB data and unlimited call/message.

[jonsie]

You should call and query it with customer service. The tariff itself should not be changed unless you specifically requested it.

Seems to be very expensive for so little data to me.

[San57]

@jonsie
Thank you. I tried calling 202 but at the mention of tariff or bill they hang up automatically. Live Chat is offline. I'm not sure how to contact them.

[jonsie · Accepted solution]

Choose fraud if necessary @San57 

[San57]

Thanks @jonsie. I called, got more for less monthly payment.