Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Upgrade

Hello is there any deals for me to upgrade my contract

New SIM

My contract expired so I changed to a different tariff. I was sent a new SIM card out despite me not changing number. However, the new card is 5G and when I slot it into the phone I have no network, only WiFi. My phone is Galaxy S8, which I do not th...

Returns

I recently upgraded my phone based on advice from a customer service agent and it has arrived today, but I hadn't realised from talking to the guy over the phone that it would be so similar to my current one. I want to return this one and organize a ...

Cancelling Pay Monthly Sim

I want to cancel pay monthly sim that is already out of contract and have a pac code ready to transfer network and number but wanted to know to how to cancel the sim so out of contact payments are stopped especially where phone Lines Are busy nowaday...

Resolved! Can only not make out going calls after sim swap

Is it normal that outgoing calls take longer to return after doing a sim swap.I'm already receiving calls and texts but still can't make outgoing calls.Thank you

Data

Hi my s9 is broken it has overheated i cannot turn the phone off therefore it is using all my data allowance will this stop once my phone has run out of battery? Cannot get through to o2 or samsung.

buying a SIM card for my MIFI

Can I buy the same sort of SIM card as I would for a phone to use in my Huawei MIFI box?

Direct Debit Help

My Bill for this month came and as the virus crippled my income for this month i could not pay it, attempts to make contact with O2 have failed multiple times, the pay date is today and they have taken out the money which I was using to buy food. It ...

Porting a number to O2

Am I just being thick here. I am a new o2 customer and trying to port my old number to this service. The new SIM packaging says to text SWAP to 20220 saying in the notes to "do this from the o2 numer you'll use on your phone. The number I want to use...

fraudulant charges

Hi Folks 2 months ago I was charged for calls to premium service no 66299, for some service which i know nothin at all about. I followed the 02 advice on how to cancel this fee going forward this month I have been charged for it again. any advice how...

O2

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