Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! mms

hi i have a samsung a50 but i cant send picture messages all i get is network not supported ive put setting in manully but with no luck so not sure what to do now .

Resolved! Retaining number from previous provider

I moved from EE at the start of April. Sent 02 PAC code on 2nd April, my existing number has still not transferred to my new 02 sim. PAC code expires on Wed 29th April, in which case I'll have to start the process over again. I have called customer s...

Resolved! Upgrade to sim only

Hi I’m due an upgrade . I’m going to go for a 12 month sim only and have iPhone 8. If I sign up for this do I keep the sim I have or will I need a new one?

Keep my number

Hi everyone. I bought a new phone on O2 end of march. I was on EE before that. When i forst got it I filled out the keep my number online form and gave my pac code but i keep getting an email saying my security details aren't correct so they cant cha...

Remove a bolt on

Hi I am wondering how I can remove a bolt on from my account. I know I cant go into the store and I know that the phone lines are for serious issues but there is no information on how to cancel or remove a bolt on on the o2 self help website. Been se...

UNLIMITED CALLS TO MOBILES AND LANDLINES

Just received my bill, I have been charged for calls. I have Unlimited calls from my 02 to other 02 users why would this be?

Ended my contract, can I still use my phone without extra charges?

Hi, I've just rung O2 and cancelled my contract and I'll get my final bill next month, am I able to carry on using my current phone as normal until that bill comes out next month?

Moving my current number to 02

Hi I have signed up for the 100gb deal and have recieved and activated my sim. I have a PAC code from my current provider and want to give 02 my PAC code so this can be done, I cannot find where to do this Please help Thanks Iain xxxxx [mod edit: ple...

VAT

I’ve been charged a sudden £8 VAT charge on my 8th month into my contract, when before i’ve only been paying a small amount. My usual Bill is £40 but this month it is £48. I have no other charges like photo messages or anything it’s just VAT. Can any...

Covid 19 financial difficukties

I can't get through to O2 to discuss my inability to pay my bill due to total loss of income for the last two months. What do I do?

O2

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