Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 121832 Views
  • 27 replies
  • 5 kudos

Resolved! Carrying my number across

Hi there, I recently started a contract with O2 for an iPhone 8 and have been trying to carry my old number from my giffgaff sim over, I have filled in a form about carrying over my number and even had help from a guru, yet it’s been nearly a week an...

JoshH96 by Level 1: Joiner
  • 1080 Views
  • 5 replies
  • 0 kudos

Resolved! Calls to Germany

Why have I been charged with calls to germany when it shows that these are within the Eurozone covered by mymonthly bundle, or are they ??

Cancel account

How i can cancel account online??

Karel by Level 1: Joiner
  • 835 Views
  • 10 replies
  • 0 kudos

Resolved! MOBILE IS STOLE

HOW CAN I GET IN TOUCH IF NOT CHAT ONLINE FROM ABROAD IF MY HANDSET IS STOLE? IS IMPOSSIBLE GET CHAT ONLINE THE WEBSITE SAY TO MAKE CALL, HOW IF I DO NOT HAVE PHONE ANYMORE??? I SUGGEST AN ABROAD LIVE CHAT. THAT IS THE ONLY WAY TO GET IN TOUCH THANKS

GLF by Level 1: Joiner
  • 1788 Views
  • 6 replies
  • 0 kudos

Internet data transfer in populated areas/big city

The O2 telecommunication network doesn't respect the contract terms, and also me as a customer.I am very unhappy with this network. Yesterday I was unable to enjoy the Internet in the most important and tourist areas of London. And not only in London...

Ionutbuse by Level 1: Joiner
  • 1084 Views
  • 12 replies
  • 0 kudos

Resolved! Unwanted texts and emails

How can I stop O2 sending me unwanted texts and emails? The unsubscribe button on their emails doesn’t work and when I call 2220, I’m told I only receive information about my account. This is clearly untrue - I’ve had several texts/emails in recent w...

KateJ1 by Level 1: Joiner
  • 2674 Views
  • 7 replies
  • 0 kudos

Resolved! Open 25% discount code

Does anyone know how a company in the Public sector can sign up to receive the 25% discount?

Laura8 by Level 1: Joiner
  • 1025 Views
  • 3 replies
  • 0 kudos

Resolved! Rejected for contract

So, a few days ago. I applied for 2 contracts with o2 separately (due to stock being available at the time). The first time I went through the process but cancelled as they had my old details for a closed account so cancelled and it said, I would hav...

Rejected by Level 1: Joiner
  • 3938 Views
  • 9 replies
  • 0 kudos

Resolved! Bolt on

Do extra one off bolt ons last longer than s month. I’m running out of data (1gb) as been abroad. I want it the one off bolt on last 2months. Does this happen or does it only last for the next bill.

Resolved! Gmail on galaxy A3

Hello Everyone, I would like to delete my gmail app from my phone. It gives me a message saying that I might lose contact data. I have gmail on my computer, I'm not sure what I would be losing. Does anyone have experience/advice? thanks Belladella