Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 113457 Views
  • 20 replies
  • 5 kudos

Pay off Contract and Change to Pay as you go

so I currently have about 6 months left on my contract but ive recently got a job abroad where my work has gave me a sim card to use here.I never use my 02 sim any more but would like to keep my 02 number for when i move back to the UK in a years tim...

Anonymous by Not applicable
  • 1020 Views
  • 1 replies
  • 0 kudos

Resolved! Tarffi change

Hello just a quick question pleaseSo I have 2 months left on my contract but my device is paid off so I'm I able to change my traffi I have no plans to upgrade as I'm gonna hold out for the possible iPhone 8 but now monthly payments are less could ma...

Anonymous by Not applicable
  • 837 Views
  • 3 replies
  • 0 kudos

Number

Can anybody tell me if 01387800627 is a legit number for carphone warehouse as think iv possible been scammed into 2 upgrade contracts

Anonymous by Not applicable
  • 567 Views
  • 1 replies
  • 0 kudos

Cancellation within 2 days

Hi, I have just cancelled 2 Pay Monthly contracts, 2 days after taking them out.. (twins birthday unwanted gifts) I was told by the retentions team even though neither has been used and its within 14 days I still must give 30 days notice to cancel. I...

Anonymous by Not applicable
  • 730 Views
  • 3 replies
  • 0 kudos

UPGRADE WHEN IN CONTRACT

Hi guys looking for some advice I have a samsung S6 thats in term until Jan 18 with ETC charges of £300.11 Im wanted to upgrade now to an iphone 7 possibly , Am i best selling my phone for about £200 then taking then paying £100 to leave the contract...

Anonymous by Not applicable
  • 710 Views
  • 3 replies
  • 0 kudos

Share tariff

Increasing to 1gb data ,can I reduce my other phones tariff and use this instead?

Jmc123 by Level 1: Joiner
  • 686 Views
  • 2 replies
  • 0 kudos

Calls when abroad

I have been charged for receiving calls that I have not answered when abroad. How can I prevent this happening in future? Do I need to turn off voicemail?

Anonymous by Not applicable
  • 1315 Views
  • 9 replies
  • 0 kudos

Can't top up?

i dialled 4444. as i've already used my card before to top up i put the last 4 digits in and the 3 digits and the amount to be told ''sorry your top up was unsuccessfull''... so i went online, did the web top up.... i get an error 500 message? why ca...

Anonymous by Not applicable
  • 818 Views
  • 2 replies
  • 0 kudos

How do I report a lost phone?

I've lost my phone and want it blocked. The Help section says I can report this 24/7 but I can't find any contact details for this. What number do i ring?

Anonymous by Not applicable
  • 1258 Views
  • 1 replies
  • 0 kudos

New contract

Opened a new contract but my o2 account hasn't updated still showing my old one and I also don't have any data

Anonymous by Not applicable
  • 639 Views
  • 2 replies
  • 0 kudos