Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 18762 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 189808 Views
  • 2 replies
  • 2 kudos

Swap number to new contract with o2

Hi, I currently have a sim only deal which it's no longer in contract. I want to get a news deal and new phone. However the upgrade deals aren't great. I have found a great deal with buymobilephones.net. The deal is still with o2.My question is, if I...

TG14 by Level 1: Joiner
  • 314 Views
  • 2 replies
  • 0 kudos

Upgrade/credit on my current account

I’m on a sim only plan and received some credit recently for poor service on my bill (meaning I haven’t had to pay my recent monthly bill as O2 credited me account). I would like to upgrade my sim only plan as I need more data. Do I still get to keep...

TK by Level 1: Joiner
  • 675 Views
  • 7 replies
  • 0 kudos

Free wireless earbuds help please

I've just renewed my contract for a Huawei phone who are running a free wireless headphone promotion, trouble is i need an invoice or receipt, which i haven't been sent, i can't call o2 as its urgent calls only, and can't see any live chat or email o...

Grant3 by Level 1: Joiner
  • 393 Views
  • 3 replies
  • 0 kudos

Extras

Hi, im a new customer to 02. When i took up a contract in March I selected the Audible Extra, having been told this would be free for the first 6 months. However, there aren't any Extras listed on my 02 profile. What do I need to do to set this up?Th...

Extras1 by Level 1: Joiner
  • 225 Views
  • 1 replies
  • 0 kudos

i want to pay my bill

Hi, i would like to pay my bill through my existing direct debit before the actul date. please can someone tell me how i go about this. thank you very much Mr D Kumar

venom888 by Level 1: Joiner
  • 238 Views
  • 2 replies
  • 0 kudos

Billing

Hi, There is a charge on my o2 Bill that I did not authorise which means that my bill cant get paid and I risk late fees. I need help on this ASAP as I don't have enough money to pay this unauthorised charge. Thank you in advanced

Lucy98 by Level 1: Joiner
  • 276 Views
  • 2 replies
  • 0 kudos

Broken phone

anyone tell me where to send phone for repair

repairs by Level 1: Joiner
  • 391 Views
  • 2 replies
  • 0 kudos

Switching providers need clarity

I am leaving o2 to join a different provider. My new sim card come through yesterday and so I requested a PAC number from o2 and followed my new providers proceadure. Once the number transfers over, will my current contract which is due to end tomorr...

O2 Contract via AO

Hello!I have another question now (yes I’m still faffing over a decision)If I take out an O2 contract via AO, I assume I will be given a new number (which I could change over I guess)?And would it start me off with O2 as a completely new customer? Or...

LochNess by Level 1: Joiner
  • 625 Views
  • 1 replies
  • 0 kudos