Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Bill increase

I received an email saying my bill goes up to 25th April, 2020. It says my airtime plan is £37.99 which is my normal airtime is between £14.15 to £15.15 monthly. And I never use it for texting or calling. Could you explain please how this happened th...

Resolved! Bill increase

I had an email telling me that my bill would be increased as of April 1st in line with inflation. I previously paid £6.50 a month and using their calculator it told me I would start paying £6.67. I was completely fine with that. However, my bill has ...

Cancelling a surfing plan for an IPAD

Hi, can you please advise how I cancel a surfing plan, as I no longer have the IPAD and haven't for at least 12/18 months, as it was broken.I've clicked on the 'got any questions' link in the email, but there is nothing about cancelling the plan, ple...

How do I cancel my iPad data

I have an iPad 3G contract which I can upgrade, I would like to cancel my monthly data plan - ho W can I do this online or on the app? Thanks

Resolved! Returns

Hi i wish to cancel an order which hasnt been delivered yet n re order another a different tablet i informed the parcel company but do i just send 02 an email to canceTa in advanceStu

green screen s20 ultra

had the phone two weeks and nothing but issues....had auto focus isse now green screen!Anyone else had these problems.

Resolved! Wrong adress order

Good evening I recently put in an order to upgrade my phone however I accidently put in the wrong address to be delivered to is there anything I can do to change it before the order is dispatched?

Resolved! Changing Sim only mid contract

Hi,I'm currently on a 12 month sim only contract which doesn't end until August, on my O2 i can change my tariff to a different data allowance perfectly easily, however I am wanting to take advantage of the 100GB for £20 offer currently available on ...

Cancel sim only tariff/contract

Does anyone know how to cancel a sim only contract/tariff? I cannot seem to do it on the My O2 app

Recently joined O2, but my previous number is still not transferred

Dear Community,We are facing an interesting situation regarding transferring our old phone numbers to O2 and hope you can advice.My girlfriend and myself were under the same EE account (of course with different phone numbers). We saw a very good deal...

O2

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