Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Calls not connecting

I'm unable to make a call, whenever i try it shows calling but before any rings it goes straight to call ended. I've checked the service staus and everything is fine and I've checked if I owe any money and it says there is nothing outstanding. I've r...

Bill

I can’t afford to pay my bill is there anything I can do please ?

Using phone in Sweden

I’m trying toFind out what charges will apply for my husband he’s working in Sweden and has a pay monthly contract . He will be using phone to call numbers in UK and in Sweden . Is there a bolt on we need to get to make charges cheaper - Thankyou

Number Porting - reduced service ?

Just a quick question but are number ports taking longer than normal due to reduced staff numbers? I've had port request in since Monday but no response, text or email, to confirm and my number is still active on my old network. Can't call o2 as I us...

Swapping from another provider

I'm swapping over from ee, when I bought my new o2 sim I'd put in the PAC code, I'd tried texting swap to the number they give you but realised this is for swapping within o2... I've filled in the online form to swap too but haven't had any confirmat...

100gb enquiry

Hi allHope your all staying safeI currently have a monthly payment of 30 for 50gb the website only offer of 100gb for £20 is obviously much better. 12 month contract ended in febmy question is if I order it and the change my sim to the new deal will ...

Not receiving messages

Hi, My husband and I both received new sims yesterday and both of us are unable to receive text messages. Had a live chat yesterday and was told to wait 24 hours, had a live chat today and said there were issues with a mast. Network coverage in my ar...

Phone bill

Hi, was just wondering if anyone could help me out with a way of actually speaking to someone from o2 or if anyone knows if somethings up with o2 itself? I’ve been trying to get intouch and never manage to get through to anybody?I’ve had 3 texts off ...

Staying with O2 but getting a new phone from another provider. Can I keep my number?

Hi, Not sure if this has been asked before, but I am looking to get a new phone, but not from O2. I can get a deal cheaper elsewhere. I want to stay on the O2 network as I am happy with the coverage etc. Can I get a new phone from somewhere else, but...

Hi there

I have an IPhone XR with 02 on contract had to recently change my phone number due to nuance calls when I changed the phone number with 02 on the phone my voicemail is now on and I have only just realised and I have tried 1760 but it does not switch ...

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