Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Welcome to Nigeria roaming SMS received but I’m at home in UK

Hi, As per the title, I received a text message today welcoming me to Nigeria and detailing my call charges yet I am in lockdown in the UK and have in fact never travelled to Nigeria. I assume this could be some sort of fraud but it seems O2 don't cl...

Resolved! Upgrade

Hi I am due a upgrade would it be possible to give this to my daughter but with a pay as you go sim

iPad

I been order iPad Pro 12.9 2020 in last 2week so then email said it out of stock after order? So it will delivery how long??

Missing sim

Hi there, ordered a sim only contract on the 10th and still don't have a SIM card delivered. I phoned and emailed many times but since covid-19 it's impossible to get in touch with O2. After 20 phonecalls and emails I got another SIM reordered and th...

PAK cose activation

Hi, I have just joined O2 from EE and gave my PAK code when I got the phone to keep my old number. It has now been 3 days and the number hasn't transferred. From O2 help I am unable to get through to anyone to get it activated. Any idea how I do this...

Upgrading and billing

My contract isn’t due to end until March 2021, but I received a message saying I can upgrade for free today and go with 02 refresh. My bill came through today and is due to go out on May 3rd.I currently pay around £60 a month, and my new deal is £50 ...

Diabolical customer service

So, I'm due and upgrade and am deaf. I've just had my wife phone on my behalf to arrange an upgrade to Galaxy S20+. The guy on the other end refused to speak to my wife, even though she explained that i was deaf and recently had a cochlear implant th...

SIM card not delivered

I ordered a upgrade from a pay as you go to a monthly SIM card on the 10th of April and I am still waiting on the delivery

Spend cap

Its saying I've reached limit on spend cap but haven't used it yet. I can't get in touch with anyone. Can anyone help tryed everything thank you

How to contact customer service over unexpected high bill??

I’m looking for advice on what to do! I’ve just got a text this morning from 02 for an unexpected high phone bill of nearly over £450!!! With calls to America that I’m unaware off and there is no email address to contact 02 on or phone number on, und...

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