Unlimited Minutes For All Pay Monthly Customers

[jonsie]

Excellent initiative by O2 for it's pay monthly consumers.

This does not include business or P&G customers.

As of today, all monthly customers will get unlimited minutes to keep in touch with people during the current self isolation period.

This will be reviewed at a later date

https://news.o2.co.uk/2020/03/30/o2-lifts-the-limit-on-voice-calls-so-pay-monthly-consumers-can-stay...

Backing the government's cross industry support of mobile customers, O2 confirms it is looking at a range of ways to support those using its network.

And along with support for vulnerable customers, O2 is lifting the cap on voice minutes to provide unlimited domestic calls for all pay monthly customers on consumer contracts.

the unlimited voice minutes relate to domestic calls only, and applies only to pay monthly consumer customers. O2 will continue to review this policy and alert customers before making any further changes.

[gmarkj]

Cheers for the link @jonsie.
Can I just check @Chris_K - is this applicable to sim only and refresh customers on non-business accounts?

[Chris_K]

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@gmarkj wrote:
Cheers for the link @jonsie.
Can I just check @Chris_K - is this applicable to sim only and refresh customers on non-business accounts?

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Yes - all consumer Pay Monthly accounts, including SIMO

[MI5]

Any reason why O2 haven't announced this here https://community.o2.co.uk/t5/Welcome-News/Our-latest-update-on-COVID-19-Coronavirus/m- p/1303464/highlight/true#M33359 @Chris_K ?

[jonsie]

Or on the main website. It's probably going to change in the coming months

[Chris_K]

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@MI5 wrote:
Any reason why O2 haven't announced this here https://community.o2.co.uk/t5/Welcome-News/Our-latest-update-on-COVID-19-Coronavirus/m-p/1303464/hig... @Chris_K ?

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The situation around Covid-19 and how it's impacting our business and customers is changing on an almost daily basis, and while there's some information out there 'in the wild', we're still working on some pieces of the puzzle and how to communicate them. Our Covid-19 page is under constant review where that information and more may be updated.

I'm working on an O2 Community version of 'the latest from O2' which ties together some elements of our Covid-19 page, some elements of the great support thread you made last week, and some Community specific messages, which i'll also include this unlimited minutes message on.