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Changed tariff

Soph20_
Level 1: Joiner
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I recently changed my tariff to a rolling monthly one with unlimited data. A message popped up about my previous data (90gb) being wiped and I think something about my new one being applied within 3 days. I probably should have waited nearer the time of renewal or read the message correctly so I knew what was going to happen. Alas, this did not happen and I clicked it anyways. Now my phone has no data. 

I have tried to find the T&C’s to see what it says but can’t find anything. Will the data be on my phone with the next day or 2 or will I need to wait until the renewal date in 9 days time? 

 

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MI5
Level 94: Supreme
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@Soph20_ 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

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