Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Emergency regarding no access to the Payment management team!

Hi, my account is in arrears and need to stop my phone being cut off. I have a number of mental health conditions, learning disabilities and autism spectrum disorders, as well as physical conditions. But that is not the point. Because of Covid19, I h...

Upgrade gone wrong!!!!

So I was told I could upgrade, went for the new iPad pro thinking it was an additional line but it's not and now I want to return it. O2 have changed my mobile number to the tablet so I can't call anyone, can't receive calls, there's no messaging opt...

I WAS ON THE PHONE FOR 1H17MINS TO BE TOLD YOU CHANGED YOUR PAYMENT MANAGEMENT CONTACT NUMBER

I was on the phone for 1 hour 17 mins trying to get through to Payment Management because I'm currently not working. Only to be told that I have to call a different number. The number I called was 0800 902 0217 - THAT IS THE NUMBER THAT IS CURRENTLY ...

Swapping existing contracts

1 have 2 phones 1 is a PAYG and the other is contracted, is is possible to swap the contracts, so move the existing monthly contract to the PAYG phone?

Data allowance 10gb not 15gb

I recently signed up on o2 refresh for a new handset for what I thought was 15gb for 28pounds per month, my phone arrived and it has been set up as 10gb for 26pounds per month.I know in the grand scheme of things this isn't that big a deal but the ph...

Resolved! MOving pay as you go to pay monthly

I have taken out a contract via a 3rd party i had serveral sims lying about the house that had or credit on them. i started to get the numbers transferred over to my new contract account. when the last bill came in i could see the number transferred ...

Resolved! Amazon 3 months free

I've recepted 3 months free amazon video on my o2 app it says it up and running but how do I use it to get on Amazon video

Resolved! Are Upgrade Handsets Locked to O2 Network

Hi, I'm due for an upgrade on my pay monthly contract and have always upgraded through Carphone Warehouse, but O2 have now dropped CW. My question is, if I upgrade with O2 direct will the new handset I receive be locked to the O2 Network, or will it ...

Possible scam message

I received a message from +447468512670 advising me O2 were unable to process my latest bill and to please click on the link to update my payment information. I didn't click on the link but logged into my O2 account. O2 sent me a code through my phon...

Huawei p30 pro SIM card issue

My phone currently isn't recognising any sim card and the fingerprint reader is recognising any of my fingers, does anyone know what I can do? I currently don't have a phone while I'm outside.

O2

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