Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Unnecessary charge

Hi I've just check my phone bill and there is an unnecessary charge for a number i dont know and ive checked my call history all the way through and i can't find that number. How do i go about this so i don't get charged on my next bill?

Resolved! SIM swops - keeping number and Pay Monthly vs PAYG Sims

I have an oldish micro sim (O2) in samsung s5 (no nano sim cut out). I have just bought a samsung S10 which takes a nano sim - this phone was bought from O2 and came with an O2 PAYG sim. I want to use my existing number and pay monthly contract on th...

student discount

I have a Totum (NUS Extra) card which should entitle me to a 20% discount on my new upgrade (taken today 06/04/20), i can only find reference to Unidays discount on the MyO2 page.I cannot sign up to Unidays as my study place, Association Of Chartered...

Resolved! Contract finished

Hi. My name is Ingrida Sabonaitiene.My phone number is [Removed]. My contract with O2 is finished at 31st of March. How can i reniew contract. I no need phone.I want only internet

Issue with Contract switching, how to get help.

I do appreciate that at the moment O2 I trying to only deal with urgent calls but my contract ends is a couple of weeks and need some clarification. I had a letter about automatically switching when it ends but not sure what happens to my bolt ons if...

Resolved! SIM 1 not provisioned

Hello, My phone has been working fine for nearly 2 years yet this morning I looked at my phone and it has 'emergancy calls only'. It is also stating 'SIM 1 not provisioned'. I have had this number and contract for nearly 2 years with no problems, why...

Resolved! New Phone is faulty

I purchased a new phone from O2 online over a week ago and i need to return it as it is faulty. I can not get hold of anyone via phone, social media, live chat, nothing. Any ideas?

Resolved! Rolling contract

Hi, I chose the rolling contract because I needed internet for a short period. After 30 days I gave my notice. Unfortunately, it turned out that O2 did not automatically stopped direct debit and is still charging money for the rolling contract. When ...

Resolved! New phone with old sim

I received my new S20 Ultra and since putting sim in I can't call or receive any and only get H+ signal

Resolved! Switching number

Hi allMy mum was a pay and go customer however she ordered a pay monthly SIM and we requested she keep her pay and go number so it be sent over to her pay monthly contract, we submitted the keep your number form on Thursday last week but it's still n...

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